After I installed Arcseve version 12 SP1 on a Windows server 2000 server, our exchange server freezes during the backup, and we are unable to send or receive emails. I re-installed version 12 without the service pack but the problem persists. All the files on the C: drive are backed up without any problem. Exchange VSS writer gives this error whenever the exchange stops delivering messages Error code 0xfffffdd0 when freezing the Storage groups. After this happens, I have either to restart the server, or restart the Information Store serve to continue receiving emails. All the exchange services continue to be in running mode and no errors are reported in the eventvwr.
When I uncheck the Exchage database backup from the backup selection list, everything else works ok.
I am curently using NTbackup to backup exchange databases and this is working without a problem. Any help welcome.
One thing i mentioned to say is that Arcserve will complete the backup for the exchange database and also the brick level, but just stops email functions.
The Errors I get from the Eventvwr are listed below
Error code 0xfffffdd0 when freezing the Storage groups.
Information Store (6408) Shadow copy instance 2 encountered error -560 on freeze.
Exchange VSS Snapshot has aborted snapshot successfully.
I/O is frozen on database model. No user action is required. However, if I/O is not resumed promptly, you could cancel the backup.
I/O is frozen on database BESMgmt. No user action is required. However, if I/O is not resumed promptly, you could cancel the backup.