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Outlook 2007 profiles .pst files are not loading on roaming profiles...

Posted on 2009-04-14
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Last Modified: 2012-05-06
Here is the scenario:

1 Domain Controller wich stores also the users profiles;

1 Mail Server Running KERIO MAIL SERVER

1 Server Running CITRIX Management Consoles

2 CITRIX PRESENTATION SERVERS 4.5 Terminal Servers publishing remote desktops for all users;

What do we want:

Add another CITRIX SERVER to the farm and make everything work!

The problem, when we first created the enviroment, it was only for 15 users, then we added the 2nd citrix server, everything went fine, with the exception of MICROSOFT OUTLOOK 2007, users logged on to this new server and all of his files and settings were ok, BUT when the user opens OUTLOOK the problem occured, OUTLOOK cant find the .PST files wich are configured to be reached at c:\docs and settings\%username%\local settings\app data\microsoft\outlook

What we did?, we had to wait for the user to login the first time on the new server and after that, copy those .pst files from server 1 to server 2.

Now we have hundreds of users, and we need to add 2 more servers, but we cant wait for the users to login on the 3rd server and then copy the pst files, then wait for the same user to login to the 4th server then copy pst files for this server....

We are really lost here, any help is good!

Thanks in advance
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Question by:manolocruz
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DanielWillmott earned 1500 total points
ID: 24140938
The best way to do this is to move the PST files to a central network share. Accessing your PST files across the network is not exactly supported by Microsoft but this is the only way to do what you are asking.

Move the PST files to a file share on the network, have the users change their Outlook PST mappings to point to a mapped drive letter which is mapped to that share.

If roaming profiles are working properly, the Outlook profile should be stored centrally already, so no matter which Citrix server the user logs into, they will have the PST mapped and accessible.
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Author Comment

by:manolocruz
ID: 24141117
But thats the point, every new user on the system, when he creates his account on microsoft outlook, outlook is creating it locally... how to configure it to create in a network share?
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Expert Comment

by:DanielWillmott
ID: 24142116
I'm sorry, I thought you were already using roaming profiles. If you implemented roaming profiles and some folder redirection you can make it so users would log into any of the Citrix servers and have the same 'user experience' including Outlook profiles.

The details are too much to cover here, but here is a good link to review: http://www.windowsnetworking.com/articles_tutorials/Profile-Folder-Redirection-Windows-Server-2003.html. Also note that some of the tasks that involve changing user properties can be accomplished with group policies as well.
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Author Comment

by:manolocruz
ID: 24142379
could you tell me more about group policies and properties?
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Assisted Solution

by:DanielWillmott
DanielWillmott earned 1500 total points
ID: 24142485
As you can see in the article, you are instructed to go to a user's properties in Active Directory Users and Computers to set the roaming profile parameters. You can do this for each existing and then new users. You probably want to set up a test user and try this all out in this manner. You may even find this suites your needs for rolling this out to all users.
If you decide to roll this out to end users using Group Policy you will need the Group Policy Management Console. Using the GPMC which you can download (http://www.microsoft.com/downloads/details.aspx?FamilyID=0a6d4c24-8cbd-4b35-9272-dd3cbfc81887&displaylang=en)  from Microsoft, you can create a policy that will apply to the Citrix servers that sets these parameters for all users when accessing those servers. Again, this is a very broad topic and you might want to refer to links such as this: http://technet.microsoft.com/en-us/library/cc776678.aspx.
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