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Unable To Ping IP From 1 PC

Posted on 2009-04-14
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Last Modified: 2012-05-06
We have one computer that is located in another office from our main office that is unable to ping 1 IP 192.168.16.205, This machine has a VPN tunnel using a service called Aventail.

This user is able to ping any other machine in the 192.168.16.* range without any issues. We have tested pinging the 192.168.16.205 from my machine at home which works fine, and a few machines from our US locations which all work as well.

So i am stumped as to why this one machine is unable to ping just the 1 IP.
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Question by:PesCanada
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Expert Comment

by:Deoji
ID: 24142185
Can another machine on the Network Ping the one that cannot be pinged?
If not does that machine have a local firewall blocking ICMP?

Check the Default Gateway on the 192.168.16.205 and make sure it is correct...
Does it point to a different Gateway then the rest of the machines on the network?

What is your network Subnet Mask???
What is the remote location's LAN Network addressing and Subnet Mask???
Is your machine from Home connecting to the Same VPN Tunnel as the Remote Location in Question?

Do a TRACERT form the Machine in Question to the 192.168.16.205 IP.
Is the Path correct???


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Author Comment

by:PesCanada
ID: 24142308
Every other machine on the network here at the office and in the US locations etc can ping the 192.168.16.205 as i stated in the original question.
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LVL 2

Expert Comment

by:Deoji
ID: 24142577
Ok... well there were more than just one question.
Don't stop at that one... Please answer the rest. It will help me or someone else to better troubleshoot the issue.
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Accepted Solution

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PesCanada earned 0 total points
ID: 24229273
Turns out it was the aventail causeing the VPN to change the IP for what ever reason.
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