Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17


Office 2007 douments will not print as landscape.

Posted on 2009-04-14
Medium Priority
Last Modified: 2012-05-06
Just recently I have had a problem with a Windows XP SP3 machine not being able to print a landscape document as landscape. It would only print as portrait. The first time this happened I simply reinstalled the printer from the share on our server and the problem was resolved. About a week later its back with a vengeance.  

Its a Dell Latitude D830, Windows XP SP3, and Office 2007.  The problem started while trying to print a report from Access, however if I create a new Word document and make it landscape it will always print portrait. The orientation setting under printing preferences has zero effect.  I have tried deleting the printer and connecting it via a Standard TCP/IP port, Ive tried multiple updated drivers, and rebooted the printer and PC multiple times.  Nothing has any effect.

Printing to any other printer works fine. This is the only PC on the network having this issue. All other machines can print to the same printer in landscape normally.  We have multiple network printers including a Savin 8055, a Savin 9040, a Savin C5050 and various plotters and personal printers. The printer in question is the Savin C5050.

This is a very strange issue, hopefully someone has had similar experience.
Question by:jlape1
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 4

Expert Comment

ID: 24141184
The problem you have is very complicated. the setting for a network printer can be handled by three different points. check the printer settings, check the page layout, and check the settings in Word.

Author Comment

ID: 24141774
Ok. We have checked everything we can imagine. Are there more specific settings that you are referring to?

It seems to be a quirky driver issue (even though its the same driver as the rest of the PCs), doubtfully an issue with Word. Bare in mind that the same machine and the same document works fine on any other printer.

Expert Comment

ID: 24141833
You will need to uninstall all the printers on the pc and then clean the printer driver cache.

Open the Printers (Printers and Faxes on Windows XP) folder
delete all of the printers
click File, Server Properties
select the Drivers tab
for each entry: a. select the entry b. click Remove

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.


Author Comment

ID: 24141990

We have tried that already, with 3 different drivers.

Expert Comment

ID: 24146977
You could try doing a repair of Office.

Start the Office Diagnostics tool.

Click the Microsoft Office Button, and then click Program Options.

In the Navigation Pane, click Resources.
Click Diagnose.
   Click Continue.
Click Start Diagnostics.

This will help eliminate any bad files in the office install from the list.


Author Comment

ID: 24149323
I'll try that however, the issue persists if I'm printing from notepad as well.

Also, I logged in with domain admin creds, installed the Savin c5050 and it worked fine. So I've narrowed it down to printer driver issue for just one user.

Accepted Solution

jlape1 earned 0 total points
ID: 24150853
Alright! Problem resolved.

I had to:
Delete the printer
Remove the driver from the Server Properties, Driver tab
Delete the folder indicated in previous step, in my case "C:\WINDOWS\System32\spool\DRIVERS\W32X86\3"
Then reinstall normally.

It is now working fine.


Expert Comment

ID: 24151444
Glad you got it fixed.

Featured Post

NEW Veeam Agent for Microsoft Windows

Backup and recover physical and cloud-based servers and workstations, as well as endpoint devices that belong to remote users. Avoid downtime and data loss quickly and easily for Windows-based physical or public cloud-based workloads!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
This article shows how to get a list of available printers for display in a drop-down list, and then to use the selected printer to print an Access report or a Word document filled with Access data, using different syntax as needed for working with …
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…
Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question