Solved

Office 2007 douments will not print as landscape.

Posted on 2009-04-14
8
662 Views
Last Modified: 2012-05-06
Just recently I have had a problem with a Windows XP SP3 machine not being able to print a landscape document as landscape. It would only print as portrait. The first time this happened I simply reinstalled the printer from the share on our server and the problem was resolved. About a week later its back with a vengeance.  

Its a Dell Latitude D830, Windows XP SP3, and Office 2007.  The problem started while trying to print a report from Access, however if I create a new Word document and make it landscape it will always print portrait. The orientation setting under printing preferences has zero effect.  I have tried deleting the printer and connecting it via a Standard TCP/IP port, Ive tried multiple updated drivers, and rebooted the printer and PC multiple times.  Nothing has any effect.

Printing to any other printer works fine. This is the only PC on the network having this issue. All other machines can print to the same printer in landscape normally.  We have multiple network printers including a Savin 8055, a Savin 9040, a Savin C5050 and various plotters and personal printers. The printer in question is the Savin C5050.

This is a very strange issue, hopefully someone has had similar experience.
0
Comment
Question by:jlape1
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 4
8 Comments
 
LVL 2

Expert Comment

by:thomaslberg
ID: 24141184
The problem you have is very complicated. the setting for a network printer can be handled by three different points. check the printer settings, check the page layout, and check the settings in Word.
0
 

Author Comment

by:jlape1
ID: 24141774
Ok. We have checked everything we can imagine. Are there more specific settings that you are referring to?

It seems to be a quirky driver issue (even though its the same driver as the rest of the PCs), doubtfully an issue with Word. Bare in mind that the same machine and the same document works fine on any other printer.
0
 
LVL 2

Expert Comment

by:thomaslberg
ID: 24141833
You will need to uninstall all the printers on the pc and then clean the printer driver cache.

Open the Printers (Printers and Faxes on Windows XP) folder
delete all of the printers
click File, Server Properties
select the Drivers tab
for each entry: a. select the entry b. click Remove

0
[Live Webinar] The Cloud Skills Gap

As Cloud technologies come of age, business leaders grapple with the impact it has on their team's skills and the gap associated with the use of a cloud platform.

Join experts from 451 Research and Concerto Cloud Services on July 27th where we will examine fact and fiction.

 

Author Comment

by:jlape1
ID: 24141990
Thanks,

We have tried that already, with 3 different drivers.
0
 
LVL 2

Expert Comment

by:thomaslberg
ID: 24146977
You could try doing a repair of Office.

Start the Office Diagnostics tool.

Click the Microsoft Office Button, and then click Program Options.

In the Navigation Pane, click Resources.
Click Diagnose.
   Click Continue.
Click Start Diagnostics.

This will help eliminate any bad files in the office install from the list.

0
 

Author Comment

by:jlape1
ID: 24149323
I'll try that however, the issue persists if I'm printing from notepad as well.

Also, I logged in with domain admin creds, installed the Savin c5050 and it worked fine. So I've narrowed it down to printer driver issue for just one user.
0
 

Accepted Solution

by:
jlape1 earned 0 total points
ID: 24150853
Alright! Problem resolved.

I had to:
Delete the printer
Remove the driver from the Server Properties, Driver tab
Delete the folder indicated in previous step, in my case "C:\WINDOWS\System32\spool\DRIVERS\W32X86\3"
Then reinstall normally.

It is now working fine.

0
 
LVL 2

Expert Comment

by:thomaslberg
ID: 24151444
Glad you got it fixed.
0

Featured Post

Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Microsoft Office Picture Manager was included in Office 2003, 2007, and 2010, but not in Office 2013. Users had hopes that it would be in Office 2016/Office 365, but it is not. Fortunately, the same zero-cost technique that works to install it with …
I was prompted to write this article after the recent World-Wide Ransomware outbreak. For years now, System Administrators around the world have used the excuse of "Waiting a Bit" before applying Security Patch Updates. This type of reasoning to me …
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…

615 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question