Outlook Signatures inconsistent

Posted on 2009-04-14
Last Modified: 2012-05-06

I am running XP with Outlook 2003. I have created a custom signature using Times New Roman font. It is the only signature I have. I have it set for new messages and replies, etc. The weird part is, if I reply to an e-mail, the fonts are correct. However, if I start a new e-mail message, the fonts change to Arial. Am I missing something? Cheers!
Question by:bbiit
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Expert Comment

ID: 24141423
In %userprofile%\Application Data\Microsoft\Templates
You have a file called NormalEmail.dotm (or for before 2007)
Open this file and change the default font you want to use

Author Comment

ID: 24141465

Sorry, I don't see a folder called "templates" there. Could it be hidden?

Expert Comment

ID: 24141490
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Author Comment

ID: 24141509

I did that. No luck.
LVL 47

Accepted Solution

apache09 earned 125 total points
ID: 24144826
Check that Office 2003 SP3 is installed:

Also note this is a common issue for those users who have Word set as the default mail editor in Outlook.

You can change this by going to Tools>Options>Mail Format>
Untick the box that says, "Use Microsoft Office Word 2003 ......"

Now try it

Author Closing Comment

ID: 31570086
"You can change this by going to Tools>Options>Mail Format>
Untick the box that says, "Use Microsoft Office Word 2003 ......"

This worked perfectly. Thanks!

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