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Windows Media Player Error 0xC00D1198

Posted on 2009-04-14
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I recently signed up for the music service Napster.  I have been running into errors downloading ANY music from them.  After I initiate a download it eventually times out and cites a windows media player error C00D1198.

I am running WMP version 11, and Vista Business, both fully patched.  I am not running through any proxies and have disabled / uninstalled all of my hardware and software firewalls.  I configured the network settings inside of WMP according to Napster's specifications...

I uploaded an error log to Napster and they said Napster is working fine, my WMP is erroring out and it is not on their end.  Short of reinstalling Vista to reinstall WMP, which I am not prepared to do, are there any remedies to fix this?

help!
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Question by:RyanFX
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by:Gregg DesElms
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The "Code C00D1198" error in Windows Media Player (WMP) means, simply, "Cannot Connect to Server."

Can you play an audio file (of the type and format for which the WMP is the default player) from any other web site?  I assume you're talking about MP3 files, no?  So, then, if you click on a link on a web page that links directly to an MP3 file, does it either open a dialog showing the name of the MP3 file and ask you if you want to either open or save it?  Or, absent that, does it auto-launch WMP which, once the file is fully downloaded and WMP is fully launched, begin playing it automatically?

Try two things:

1)   Start with WMP closed, then click on this link   http://tinyurl.com/d24f8b    and see if either a dialog pops-up offering to let you either open or save the  "tone.mp3"  file; or the WMP auto-launches and, within a few seconds, begins automatically playing the  "tone.mp3"   file.  It should do one or the other.

2)  Copy  (Ctrl-C)  this URL    http://tinyurl.com/d24f8b    to your clipboard, then open WMP and then press the   Ctrl-U    keystroke combination to launch WMP's "Open URL" dialog; then paste   (Ctrl-V)   the URL from the clipboard into the "Open:" field of WMP's "Open URL" dialog, and then press your keyboard's   [Enter]   key.  The WMP should begin playing the  "tone.mp3"  file after a second or two or three (or thereabouts... give or take).

If you did not get the predicted results for each of the two things -- and especially if you got the "Code C00D1198" error when doing either... particularly item "2)" -- then it's quite possibly not the Napster site, after all... just as its tech dude suggested.  I mean, it still could be... but I'd like it better if both things worked so that we could declare WMP to be behaving normally when downloading non-Napster files.

If both things worked as described, then you at least know that WMP, when used normally, doesn't seem to have any problems playing downloaded MP3 files.  But that still doesn't mean that it's Napster's fault.  I haven't visited the Napster site and looked at whatever are its special settings within WMP which must be made; but if you can successfully do both items, above, then I'd certainly suspect something amiss in those Napster-specific settings... which I presume the Napster guy covered with you in any case, though... right?

I'm stopping myself from typing any more more "if this" or "if that."  Instead, let's first find out if you're able to successfully do both things, above.  Are you?


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by:Gregg DesElms
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Oh... sorry... I should have added after that last question:

If not, then what, precisely (and I emphasize the word "precisely") happens instead?
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by:RyanFX
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Hey - thank you for your response.  I disabled all of my firewalls / security software but now run into a second error message that I was getting which seems to be the real culprit - C00D11B1

your tone mp3 played perfectly from wmp when both clicking on the download and opening from the URL.  This error above just baffles me as it seems that it is a sound device error but my sound devices are perfect fine (even according to device manager).  Napster still fails to stream a wma through the media player though.  I find it odd that it can stream an mp3 but not a wma.  Any ideas on this additional error?


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by:Gregg DesElms
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C00D11B1... hmm.  Funny that that's now the error, because, Isweartogod, way back when I first read "Napster" and "Windows Media Player" in your posting, and realize you were trying to marry them, potential Digital Rights Management (DRM) problem flashed through my little pea brain.  How interesting that you're now getting a DRM-related error.  Follow your gut, my ol' man used to always say! [grin]

Try this...

...go here   http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp    and see if the "Upgrade" button is clickable.  If it is (e.g., it's not "grayed out"), then your WMP likely needs to upgrade...

...so go ahead and click on it and do whatever it says.  

When it's done, even if you're not instructed to so do, reboot.  Then see what happens.
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by:RyanFX
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attempted to re-individualize already, same error =(

Apparently C00D11B1 is related to audio devices?

Any other ideas?
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by:Gregg DesElms
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Sorry it took so long ot get back to this thread.  I've been a little swamped for a few days.  I'll dig around
and ponder it more this weekend.  Stay tuned!

But to your question:  Error C00D11B1 is DRM-related, I believe... hence the reason I gave you that DRM-related link.  But many have had your expierience of it not making any difference.

Hmm.  Again, lemmee ponder it more, look-up some stuff, ask a guy who works for me what he thinks... that sort of thing.  I'll be back.
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RyanFX earned 0 total points
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I actually just figured out the problem the other day.

I set up a secure shell proxy tunnel outside of this network to my home and it worked perfectly!

It turns out my college was blocking the Napster download service and that's what was generating these WMP error messages.  I sent a "kind" email to telecommunications asking them to remove the restriction and now it works perfectly.

Thank you for your suggestions
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by:Gregg DesElms
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It would have been useful to have known that you were not on a home machine; or that you were not on a machine on a network at a place like a college or at work.  Then again, I should have intuited it, and asked.  Your bad, and mine, too.  Napster is commonly disabled on many LANs.

You should ask that the thread be closed; and award points if you wish (or not, at your option).
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by:Gregg DesElms
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Oops.  I wrote, "or that you were not on a machine on a network at a place like a college or at work" when I should have written, "or that you were on a machine on a network at a place like a college or at work."  Sorry.
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by:Gregg DesElms
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RyanFX wrote:  "I found out the answer with my port tunnel"

That's fine...

...however, if anything written here led you to that solution, even if only indirectly, then you should really award points... somewhere... somehow.... however (or if ever) you think same should be awarded.

It's a sensitive issue with consultants.  People ask them for help; then the consultant digs-in and makes them think in ways they might not have were it not for the consultant's presence... which ways ultimately led to a resolution which might never have been achieve (or at least not as quickly) had said consultant not been involved.  So, then, under such circumstances, is it ever really fair to say that the consultant didn't help?  And so shouldn't be compensated?

I've actually had clients do that to me.  I guide them down the path that lets them find the problem and fix it..

...and then don't pay me, citing that they found it themselves...

...begging the question:  Did they really?

I'm not saying that this is the case here.  I'm just giving a very general example.  If nothing in this thread even indirectly led to the solutiion, then fine.  But if it did, then pay the consultant.

Otherwise, I have no objection to closing... I just wanted to make the point.  I'm only clicking on the "Object" button to ensure that that point is read and taken... and then y'all can do with the thread whatever you want.
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I also mention it because, frankly (and unrelatedly), I'm getting a little tired of people (questioners) around here getting their answers, and then moving on without coming back and... well... again... "paying the consultant" by awarding points...

...for whatever that's worth... and my ex-wife routinely points out that that ain't much.
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by:RyanFX
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"You should ask that the thread be closed; and award points if you wish (or not, at your option)."

I am all for giving credit where credit is due and while your suggestions were on point in terms of troubleshooting, they were troubleshooting the complete wrong aspect of the problem.  You, on multiple posts, suggested it was a DRM issue when in fact it was a network connection issue.  The only thing remotely related to a connection issue that you discussed was streaming an mp3 which simply meant I could play an mp3.  I saw no mention of attempting the same task different network, piping using a proxy, or other forms of network diagnostic

I find your comments quite rude and see no reason why you should take your personal life problems to a pseudo-professional question and answer forum.

You are very articulate, and no doubt very bright, but I see no reason to award you points as we have move passed the "A for effort" mentality after the 5th grade.


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by:Gregg DesElms
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It's fine if you don't want to award points because you really weren't helped by the thread, and I believe I made that clear.  I made no assertion that anything I wrote helped.  I merely wanted to make sure that if anything *did* help, it was acknowledged...

...and a lot of people around here think that it's only worth points if the expert comes-up with the specific, precise solution... which, if the actual solution derived even remotely from what the expert mentioned, is ridiculous.  I'm sorry that I chose your particular thread to express that particular lament of mine which, admittedly, had more to do with other threads than with yours.

However, nothing I wrote warranted your:

     "I find your comments quite rude and see no reason why you
     should take your personal life problems to a pseudo-professional
     question and answer forum."

         and

     "...as we have move passed the "A for effort" mentality after
     the 5th grade."

This has nothing to do with an "A" for effort mentality.  I repeat:  I was clear about it being okay not to award points if nothing said here helped.  That's fine.  My only point was -- and in looking back over what I wrote, I cannot imagine how I could have been more clear -- that if (and the operative word, here, is "if") even the slightest thing discussed here gave you an idea which ultimately helped you, then there should be points awarded.  And then I lamented how careless people are about that sort of thing around here... and I CLEARLY added that I wasn't saying that that was the case here.  I was just saying -- and I was crystal clear -- "if."  Nothing more.

So, then who, considering what YOU wrote, is being rude?   You know nothing about my personal life, Sparky... and shame on you for bringing that into the discussion.  As for your "pseudo-professional" comment:  The people here who help aren't machines.  How they feel about the work they do here gets to matter.  If you want cold, indifferent, automated help, then go buy an 8-ball...

...like the one that YOU probably used in fifth grade.
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