Problem with time delay for print prefernces coming up once you hit print.
Hi,
I am having a problem with a user that is having slowness after hitting print in certain applications. I have read several posts about people having problems with slowness issues from when the print option is hit...to the printer spooling the print job. But mine is more of a question about from hitting print to the print preferences coming up.
2 applications are known problems with this printing issue. I have seen it alot in our company within Adobe Reader/Pro, and Ecopy Deskop.
When ever I go to file--->Print, there is usually a lag time of more than 30 seconds from when you press print, to when the print preferences come up to allow you to choose how many pages, or what pages, etc that you want to print off. I have had this happen to roughly 4 machines in the past 3 months, so far the only fix I have had is reimage, because uninstall, and re-install does not fix it. Any direction on this issue would be GREAT! Thanks!
Motorists Group Insurance Desktop Support
I am having a problem with a user that is having slowness after hitting print in certain applications. I have read several posts about people having problems with slowness issues from when the print option is hit...to the printer spooling the print job. But mine is more of a question about from hitting print to the print preferences coming up.
2 applications are known problems with this printing issue. I have seen it alot in our company within Adobe Reader/Pro, and Ecopy Deskop.
When ever I go to file--->Print, there is usually a lag time of more than 30 seconds from when you press print, to when the print preferences come up to allow you to choose how many pages, or what pages, etc that you want to print off. I have had this happen to roughly 4 machines in the past 3 months, so far the only fix I have had is reimage, because uninstall, and re-install does not fix it. Any direction on this issue would be GREAT! Thanks!
Motorists Group Insurance Desktop Support
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Agree with moorehouselondon... I'd update print drivers. That would be my first item on agenda.
ASKER
The printers are Cannon printers, they range from color models ImageRunner 5880's to 5500's. These are not HP printers at all....in fact I do not believe we even have HP printers in the buildings. I would go along with the wireshark run....but the situation is so sporatic in terms of when this occurs (user wise) that I am not thinking it is a relay of packet data from printer to machine, because other people are not having the problem running on the same switch. To add insult to injury, if I rebuild the machine the problem will go away (I had to do this last week from when this was posted originally).... this is leading me to believe that its a local issue. :( However, the problem still exists from time to time, and I am looking for a more permenat solution, rather than rebuilding machines.
Thanks in advance!
Dan
Thanks in advance!
Dan
So I take it you tried updating print drivers already?
Though I singled out HP it is possible that the Canon's have similar issues. Printer manufactuers are sometimes sensible enough to realize that corporate installations need something different to what non-IT literate consumers are after, and offer simpler drivers for download on their website.
ASKER
I updated the print drivers with no change. The drivers I believe are downloaded from our printers when you connect to them from the print server. The printers we use are the massive all in one printers, that can scan/print/fax/email from them...etc. I am lost completely on this....I have exhausted most options that I could think of, and what has been suggested.....is there no one with an idea of how to fix this long term?
ASKER
Tried these 2 solutions, however we are not using our Windows Firewall because it interferes with DameWare. But none the less, after checking the print exceptions, nothing changed. :(
The second suggestion, I would say no to, because we use only TCP/IP layout....no bidirectional layout.
The second suggestion, I would say no to, because we use only TCP/IP layout....no bidirectional layout.
ASKER
Ohh and operating system is XP
ASKER
I guess this issue has been forgotten? :(
When you download the drivers from your printers when you connect to them through the print server you are effectively loading potentially buggy drivers up. Download "vanilla" (i.e., no singing, no dancing) drivers from Canon's website and force the printer to print through those.
If this is an intermittent issue then it is extremely difficult to go any further with this. The ultimate troubleshooting tool is, as I say wireshark. If you are looking for a once a month type event then you can specify the capture ring buffer option.
http://www.wireshark.org/docs/man-pages/dumpcap.html
With this you log to a buffer that has a set size, once it fills up it eats its' tail until you stop it, then you have the last hours worth of data recorded.
If this is an intermittent issue then it is extremely difficult to go any further with this. The ultimate troubleshooting tool is, as I say wireshark. If you are looking for a once a month type event then you can specify the capture ring buffer option.
http://www.wireshark.org/docs/man-pages/dumpcap.html
With this you log to a buffer that has a set size, once it fills up it eats its' tail until you stop it, then you have the last hours worth of data recorded.
ASKER
I am upping the points, because I need to either rebuild this machine, or find a solution in the next 4 days. :(
Thanks!