Intermittent connection problems
Posted on 2009-04-14
I'm having intermittent connection problems. Cox cable is the ISP. Account is setup with premium service, which should be 8mb down and 1mb up I believe. Speed tests show 800kb down and 500mb up. Usually on Fridays and Saturdays ping times range from 500ms to 3000ms, which should not be above 75ms. There are only 174 modems on my node which has a max capacity of 500 modems. We have tried new modems, new routers, new cables. We had a new coax line ran from the box outside directly to the modem and a new drop line from the pole to the house. I currently use a linksys wrt 54g router. I flashed the firmware to dd-wrt to amplify the wireless signal to 200mw. I've had the same problems with the factory firmware, and a brand new belkin wireless n router. My neighbor also has cox on an unsecured wireless router with default logins, which is how I know they also have cox. When I have the connection problems so does my neighbor. The last time a cox technician came to my house he blamed the issue on my router after presented with all this info which is why I bought the new belkin that didn't fix the problem. Cox is coming to the house again on Saturday, I firmly believe the issue is on their side. What else can I try on my own to help prove this to the next technician?