Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win


InDesign crashes when printing to RISO printer?

Posted on 2009-04-14
Medium Priority
Last Modified: 2013-12-02
I have 1 user out of 25 that can not print to our RISO PS7R-HC5500 printer.  We are using Adobe CS3 standard with all updates. I have tried to share the RISO from our server and direct.  I have setup the printer EXACTLY as the other users. I am completely out of ideas.  When I choose print (from within InDesign) i get the printer list to choose from.  As soon as I choose the Riso I get an error message and it crashes. It is a generic Windows crash error of a gray box that reads InDesign.exe has encountered a problem and needs to close. We are sorry for the inconvenience. Also gives me option to send error report. I hit send and dont send and sometimes I get another exception error. Any ideas would be great. It is a fresh install of XP, office 2003, CS3 adn all updates
Question by:t1llc
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3

Expert Comment

ID: 24142862
Just a suggestion... perhaps your preferences have gotten corrupted. Try rebuilding your InDesign preferences. You do this by closing InDesign, then as soon as you click to open it, hold down Ctrl-Alt-Shift (or Command-Option-Shift-Control on Mac). Don't release the modifier keys... you'll get a dialog box asking if you want to replace the Preferences... click Yes, but don't release the keys yet... you'll get a second confirmation that says the same thing. Click Yes again, then let InDesign start.
This is just a "try everything" suggestion... it's worth a shot.

Author Comment

ID: 24201068
No luck.  Same result after rebuilding the preferences. Anything else?

Author Comment

ID: 24979310
Still no solution

Accepted Solution

t1llc earned 0 total points
ID: 24981094
resolved on my own

Expert Comment

ID: 25636910
What was the solution please?

Featured Post

[Webinar] Lessons on Recovering from Petya

Skyport is working hard to help customers recover from recent attacks, like the Petya worm. This work has brought to light some important lessons. New malware attacks like this can take down your entire environment. Learn from others mistakes on how to prevent Petya like worms.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Have you ever wanted to create graphical elements directly in inDesign? This tutorial will teach you how to have an image bound within text using the pathfinder tool in inDesign CS6. This technique will help decrease the amount of time spent opening…
You can download the files for this tutorial here (https://www.dropbox.com/s/hgztzt9b60kddc9/DPS%20Demo.zip?dl=0). The .indd file in the InDesign files folder is a finished version of the file; you can start from scratch and work toward this. Also, …
Learn how to automatically add page numbers in your next InDesign project. This can be very helpful in multi-page books and magazines that you are designing. Make sure your Pages window visible.:  In the document you wish to add page numbers to. Act…
This lesson discusses how to use a Mainform + Subforms in Microsoft Access to find and enter data for payments on orders. The sample data comes from a custom shop that builds and sells movable storage structures that are delivered to your property. …

609 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question