InDesign crashes when printing to RISO printer?
Posted on 2009-04-14
I have 1 user out of 25 that can not print to our RISO PS7R-HC5500 printer. We are using Adobe CS3 standard with all updates. I have tried to share the RISO from our server and direct. I have setup the printer EXACTLY as the other users. I am completely out of ideas. When I choose print (from within InDesign) i get the printer list to choose from. As soon as I choose the Riso I get an error message and it crashes. It is a generic Windows crash error of a gray box that reads InDesign.exe has encountered a problem and needs to close. We are sorry for the inconvenience. Also gives me option to send error report. I hit send and dont send and sometimes I get another exception error. Any ideas would be great. It is a fresh install of XP, office 2003, CS3 adn all updates