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user dropping from VPN

We have a user that keeps dropping from the VPN connection. They are work from home users, on cable modems (home, not business cable service).

Any ideas? They are using Cisco client software on their laptops, and they're terminating to a 515e at head quarters.  No other users report issues.

My boss wants to install 506e's at these user's houses and try to do a site to site tunnel. I would rather fix the original problem

The syslog server only showed the below. But I see the below for every user including myself, and I never lose my VPN connection from home.
PIX : Group = hq, Username = mstarks, IP = 65.***.181.169, Attempt to send an IKE packet from standby unit. Dropping the packet!
 
PIX : Group = hq, Username = mstarks, IP = 65.***.181.169, Attempt to send an IKE packet from standby unit. Dropping the packet!
 
PIX : Group = hq, Username = mstarks, IP = 65.***.181.169, Unexpected cleanup of tunnel table entry during SA delete.

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RPPreacherCommented:
What version VPN client?
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dissolvedAuthor Commented:
5.0.0.4.0300
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FirecubesCommented:
Are they using wireless at home?
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