rehansen
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A mysterious new identity named support showed up in Windows XP
I run Windows XP Pro. Out of no ware a new identity has shown up named Support. I left my computer for a couple of hours today and when I came back and had to log on a second user identity name Support was there. What could cause this? I do have Remote Desktop access to this computer and use it often. Several days ago I had a popup asking for permission for someone to log on to my computer and I denyed it. Nobody else knows my password and I changed it after that popup a few days ago. I have run the antivirus program and no virus found. I installed Malwarebytes Anti Malware and scaned and it found a couple of stareware items but that was all. Any ideas what or where I should be checking or looking for some idea as to what is going on. Thank You
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JLuhn
You could always disable the support account under computer management.
ASKER
This problem was on business computer that stored a good amount of customer information. Because of this I could not mess with it very long. When I found that the solution was not something obvious I had to report it to the companies they do business with. One of them took over the game plan at that point and put their security team on it has they had to know if any information was in jeopardy. I do not know what they all did but I know they searched and monitored for a long time to find an answer. They are satisfied that no information got out but I had to put in a new computer to replace this one and ship them the old one so they can completely dissect it. I also had to get a different static ip, change the domain name and all user names just as a precaution. This has been a hugh amount of work and a learning experience to say the least.