Solved

BES Professional seems to work, but outgoing email from Blackberry not being sent.

Posted on 2009-04-14
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Last Modified: 2012-05-06
I've set up BES Professional to work with our Exchange 6.5 server SP2 running through SBS 2003 and I've successfully added a user and associated the user with hisdevice.  The device is receiving emails sent to his Exchange account, as well calendar updates are sync'ing wirelessly.  

Emails are not sending out of the device.  This includes freshly composed emails as well as replies to received emails.  This also includes internal recipients and external recipients.  Nothing goes out, but everything is coming in.  When I attempt to send an email from the device, three little icons appear in succession next to the message, which remains in the inbox.  First is like a little sky-blue clock, then one that looks little black signal reception indicator and finally a red X.  These change very quickly.  I'll try to find images of them for clarity.  

I have verified that the user account has BESAdmin in the Send As section and that the BES Admin has the Send As and Receive As permissions.  
Below is the the log from the BB Check I ran.

[START_20:49:21]

Generated by BBCheck Version 1.0.0.2

[GENERAL]

Current User:      FAKEDOMAIN1\jholmgren
Host Name:            FAKEDOMAIN1
OS Version:            5
Build number:            2
ServicePack:            1.0

[BES]

Platform:             Exchange
Version:             4.1.4 (Bundle 183)
Install Path:             c:\Program Files\Research In Motion\BlackBerry Enterprise Server\
Network Access Node:       srp.us.blackberry.net
MAPI Profile:            Unable to find MAPI Profile information!

[SERVICE_ACCOUNT]

BlackBerry Service Account:      FAKEDOMAIN1\besadmin

Domain Group Membership:

      CN=Administrators,CN=Builtin,DC=FAKEDOMAIN1,DC=local

[EXCHANGE_PERMISSIONS]

Server: CN=FAKEDOMAIN1,CN=Servers,CN=first administrative group,CN=Administrative Groups,CN=FAKEDOMAIN1,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=FAKEDOMAIN1,DC=local

Accounts/Groups found with Send As/Receive As permissions:

Account: FAKEDOMAIN1\besadmin has Send As Permissions
Account: FAKEDOMAIN1\besadmin has Receive As Permissions

[MAPI_SUBSYSTEM]

MAPI32.DLL:      6.5.7654.12 (c:\windows\system32\mapi32.dll)
EMSMDB32.DLL:      6.5.7654.12 (c:\windows\system32\emsmdb32.dll)
CDO.DLL:      6.5.7654.12 (C:\Program Files\Exchsrvr\bin\cdo.dll)

[GC]

Domain Name:      FAKEDOMAIN1.local
GC Name:      FAKEDOMAIN1.FAKEDOMAIN1.local
GC IP:            192.168.1.100

[DATABASE]

Hostname:      FAKEDOMAIN1\SQLEXPRESS
DB Name:      BESMgmt
Location:      Remote
SQL Version:      Unable to find SQL version!
MSDE Version:      Unable to find MSDE version!
DB info via TSQL: Express Edition (9.00.3042.00 SP2)
MDAC Version:      2.82.1830.0
MSADO15.DLL:      2.82.1830.0 (C:\Program Files\Common Files\System\ado\msado15.dll)

[JAVA]

Version:      1.5
Path:            c:\Program Files\Java\jre1.5.0_11

MDS JVM Path:      c:\Program Files\Java\jre1.5.0_11\bin\client\jvm.dll

[.NET_FRAMEWORK]

Version 1.0:                   MISSING
Version 1.1 (1.1.4322):             INSTALLED
Version 2.0 (2.0.50727):       INSTALLED
Version 3.0 (3.0.0456.30):       MISSING

[XML]

XML Parser:      4.20.9870.0 (C:\WINDOWS\system32\msxml4.dll)

[MSMQ]

Microsoft Messaging Queue Version:      Unknown

[NETWORK]

Local IP:            192.168.1.100
Local IP:            192.168.1.237
TCP/IP Providor:      5.2.3790.0 (C:\WINDOWS\System32\wsock32.dll)
Winsock2 File:            Network Location Awareness (NLA) Namespace 5.2.3790.3161 (C:\WINDOWS\System32\mswsock.dll)

[SRP_CONNECTIVITY]

Host:      srp.us.blackberry.net
IP:      206.51.26.33
Port:      3101

Status:      Connection Successful

[SYSTEM]

Processor:

Processor Identifier:      x86 Family 15 Model 2 Stepping 7
Processor Vendor:      GenuineIntel
Processor Name:            Intel(R) Xeon(TM) CPU 2.00GHz
Number of CPUs:            4

Memory:

Memory In Use:            86%
Total Memory:            2,096,592 MB
Memory Available:      278,096 MB
Memory Limit:            4,043,740 MB
Available Commit:      2,366,564 MB
BES Virtual Space:      2,097,024 MB
BES Unused Memory:      2,043,912 MB

Hard Drive:

Total HD Bytes:            4,040,312 MB
Total Free Bytes:      1,284,308 MB

Time Info:

System Up Time:            4 days 7 hours 10 minutes 15 seconds
Local Time Zone:      Eastern Daylight Time (GMT-05:00)

[SYSTEM_HOTFIXES]

KB890046 - Security Update for Windows Server 2003 (KB890046)
KB893756 - Security Update for Windows Server 2003 (KB893756)
KB896358 - Security Update for Windows Server 2003 (KB896358)
KB896422 - Security Update for Windows Server 2003 (KB896422)
KB896424 - Security Update for Windows Server 2003 (KB896424)
KB896428 - Security Update for Windows Server 2003 (KB896428)
KB896688 - Security Update for Windows Server 2003 (KB896688)
KB898715 - Update for Windows Server 2003 (KB898715)
KB899587 - Security Update for Windows Server 2003 (KB899587)
KB899588 - Security Update for Windows Server 2003 (KB899588)
KB899589 - Security Update for Windows Server 2003 (KB899589)
KB899591 - Security Update for Windows Server 2003 (KB899591)
KB900725 - Security Update for Windows Server 2003 (KB900725)
KB901017 - Security Update for Windows Server 2003 (KB901017)
KB901214 - Security Update for Windows Server 2003 (KB901214)
KB902400 - Security Update for Windows Server 2003 (KB902400)
KB904706 - Security Update for Windows Server 2003 (KB904706)
KB904942 - Update for Windows Server 2003 (KB904942)
KB905414 - Security Update for Windows Server 2003 (KB905414)
KB905915 - Security Update for Windows Server 2003 (KB905915)
KB907747 - Update for Intelligent Message Filter on Exchange Server 2003: 2007.04.26 (KB907747)
KB908519 - Security Update for Windows Server 2003 (KB908519)
KB908531 - Security Update for Windows Server 2003 (KB908531)
KB908981 - Security Update for Windows Server 2003 (KB908981)
KB909988 - Windows Small Business Server 2003 Update - KB909988
KB910437 - Update for Windows Server 2003 (KB910437)
KB911280 - Security Update for Windows Server 2003 (KB911280)
KB911562 - Security Update for Windows Server 2003 (KB911562)
KB911567 - Security Update for Windows Server 2003 (KB911567)
KB911897 - Update for Windows Server 2003 (KB911897)
KB911927 - Security Update for Windows Server 2003 (KB911927)
KB912442 - Security Update for Exchange Server 2003 (KB912442)
KB912812 - Security Update for Windows Server 2003 (KB912812)
KB912919 - Security Update for Windows Server 2003 (KB912919)
KB913446 - Security Update for Windows Server 2003 (KB913446)
KB914388 - Security Update for Windows Server 2003 (KB914388)
KB914389 - Security Update for Windows Server 2003 (KB914389)
KB916281 - Security Update for Windows Server 2003 (KB916281)
KB916803 - Security Update for Exchange Server 2003 (KB916803)
KB917159 - Security Update for Windows Server 2003 (KB917159)
KB917344 - Security Update for Windows Server 2003 (KB917344)
KB917422 - Security Update for Windows Server 2003 (KB917422)
KB917537 - Security Update for Windows Server 2003 (KB917537)
KB917734 - Security Update for Windows Server 2003 (KB917734)
KB917953 - Security Update for Windows Server 2003 (KB917953)
KB918118 - Security Update for Windows Server 2003 (KB918118)
KB918439 - Security Update for Windows Server 2003 (KB918439)
KB918899 - Security Update for Windows Server 2003 (KB918899)
KB920213 - Security Update for Windows Server 2003 (KB920213)
KB920214 - Security Update for Windows Server 2003 (KB920214)
KB920670 - Security Update for Windows Server 2003 (KB920670)
KB920683 - Security Update for Windows Server 2003 (KB920683)
KB920685 - Security Update for Windows Server 2003 (KB920685)
KB921096 - Windows Small Business Server 2003 Update - KB921096
KB921398 - Security Update for Windows Server 2003 (KB921398)
KB921503 - Security Update for Windows Server 2003 (KB921503)
KB921883 - Security Update for Windows Server 2003 (KB921883)
KB922582 - Update for Windows Server 2003 (KB922582)
KB922616 - Security Update for Windows Server 2003 (KB922616)
KB922760 - Security Update for Windows Server 2003 (KB922760)
KB922819 - Security Update for Windows Server 2003 (KB922819)
KB923191 - Security Update for Windows Server 2003 (KB923191)
KB923414 - Security Update for Windows Server 2003 (KB923414)
KB923689 - Security Update for Windows Server 2003 (KB923689)
KB923694 - Security Update for Windows Server 2003 (KB923694)
KB923980 - Security Update for Windows Server 2003 (KB923980)
KB924191 - Security Update for Windows Server 2003 (KB924191)
KB924334 - Update for Exchange Server 2003 (KB924334)
KB924496 - Security Update for Windows Server 2003 (KB924496)
KB924667 - Security Update for Windows Server 2003 (KB924667)
KB925398_WMP64 - Security Update for Windows Media Player 6.4 (KB925398)
KB925454 - Security Update for Windows Server 2003 (KB925454)
KB925486 - Security Update for Windows Server 2003 (KB925486)
KB925902 - Security Update for Windows Server 2003 (KB925902)
KB926122 - Security Update for Windows Server 2003 (KB926122)
KB926436 - Security Update for Windows Server 2003 (KB926436)
KB926505 - Update for Windows Small Business Server 2003 (KB926505)
KB926666 - Update for Exchange Server 2003 (KB926666)
KB927891 - Update for Windows Server 2003 (KB927891)
KB928090 - Security Update for Windows Server 2003 (KB928090)
KB928255 - Security Update for Windows Server 2003 (KB928255)
KB928843 - Security Update for Windows Server 2003 (KB928843)
KB929123 - Security Update for Windows Server 2003 (KB929123)
KB929969 - Security Update for Windows Server 2003 (KB929969)
KB930178 - Security Update for Windows Server 2003 (KB930178)
KB931768 - Security Update for Windows Server 2003 (KB931768)
KB931784 - Security Update for Windows Server 2003 (KB931784)
KB931832 - Security Update for Exchange Server 2003 (KB931832)
KB931836 - Update for Windows Server 2003 (KB931836)
KB931906 - Security Update for CAPICOM (KB931906)
KB932168 - Security Update for Windows Server 2003 (KB932168)
KB933360 - Update for Windows Server 2003 (KB933360)
KB933566 - Security Update for Windows Server 2003 (KB933566)
KB933729 - Security Update for Windows Server 2003 (KB933729)
KB933854 - Security Update for Windows Server 2003 (KB933854)
KB935839 - Security Update for Windows Server 2003 (KB935839)
KB935840 - Security Update for Windows Server 2003 (KB935840)
KB935966 - Security Update for Windows Server 2003 (KB935966)
KB936021 - Security Update for Windows Server 2003 (KB936021)
KB936357 - Update for Windows Server 2003 (KB936357)
KB936782 - Security Update for Windows Server 2003 (KB936782)
KB937143 - Security Update for Windows Server 2003 (KB937143)
KB938127 - Security Update for Windows Server 2003 (KB938127)
KB938464 - Security Update for Windows Server 2003 (KB938464)
KB938829 - Security Update for Windows Server 2003 (KB938829)
KB939653 - Security Update for Windows Server 2003 (KB939653)
KB941202 - Security Update for Windows Server 2003 (KB941202)
KB941568 - Security Update for Windows Server 2003 (KB941568)
KB941569 - Security Update for Windows Server 2003 (KB941569)
KB941644 - Security Update for Windows Server 2003 (KB941644)
KB941672 - Security Update for Windows Server 2003 (KB941672)
KB941693 - Security Update for Windows Server 2003 (KB941693)
KB942615 - Security Update for Windows Server 2003 (KB942615)
KB942763 - Update for Windows Server 2003 (KB942763)
KB942830 - Security Update for Windows Server 2003 (KB942830)
KB942831 - Security Update for Windows Server 2003 (KB942831)
KB942840 - Update for Windows Server 2003 (KB942840)
KB943055 - Security Update for Windows Server 2003 (KB943055)
KB943460 - Security Update for Windows Server 2003 (KB943460)
KB943484 - Security Update for Windows Server 2003 (KB943484)
KB943485 - Security Update for Windows Server 2003 (KB943485)
KB944338 - Security Update for Windows Server 2003 (KB944338)
KB944653 - Security Update for Windows Server 2003 (KB944653)
KB945553 - Security Update for Windows Server 2003 (KB945553)
KB946026 - Security Update for Windows Server 2003 (KB946026)
KB947864 - Security Update for Windows Server 2003 (KB947864)
KB948110(ENU) - Hotfix 2050 for SQL Server 2000 ENU (KB948110)
KB948590 - Security Update for Windows Server 2003 (KB948590)
KB948745 - Security Update for Windows Server 2003 (KB948745)
KB948881 - Security Update for Windows Server 2003 (KB948881)
KB949014 - Security Update for Windows Server 2003 (KB949014)
KB950159 - Security Update for Exchange Server 2003 (KB950159)
KB950749 - Security Update for Windows Server 2003 (KB950749)
KB950759 - Security Update for Windows Server 2003 (KB950759)
KB950760 - Security Update for Windows Server 2003 (KB950760)
KB950762 - Security Update for Windows Server 2003 (KB950762)
KB950974 - Security Update for Windows Server 2003 (KB950974)
KB951066 - Security Update for Windows Server 2003 (KB951066)
KB951072-v2 - Update for Windows Server 2003 (KB951072-v2)
KB951698 - Security Update for Windows Server 2003 (KB951698)
KB951746 - Security Update for Windows Server 2003 (KB951746)
KB951748 - Security Update for Windows Server 2003 (KB951748)
KB952069 - Security Update for Windows Server 2003 (KB952069)
KB952954 - Security Update for Windows Server 2003 (KB952954)
KB954211 - Security Update for Windows Server 2003 (KB954211)
KB954600 - Security Update for Windows Server 2003 (KB954600)
KB955069 - Security Update for Windows Server 2003 (KB955069)
KB955839 - Update for Windows Server 2003 (KB955839)
KB956390 - Security Update for Windows Server 2003 (KB956390)
KB956391 - Security Update for Windows Server 2003 (KB956391)
KB956802 - Security Update for Windows Server 2003 (KB956802)
KB956803 - Security Update for Windows Server 2003 (KB956803)
KB956841 - Security Update for Windows Server 2003 (KB956841)
KB957095 - Security Update for Windows Server 2003 (KB957095)
KB957097 - Security Update for Windows Server 2003 (KB957097)
KB958215 - Security Update for Windows Server 2003 (KB958215)
KB958644 - Security Update for Windows Server 2003 (KB958644)
KB958687 - Security Update for Windows Server 2003 (KB958687)
KB958690 - Security Update for Windows Server 2003 (KB958690)
KB959897 - Security Update for Exchange Server 2003 (KB959897)
KB960082(ENU) - Hotfix 2055 for SQL Server 2000 ENU (KB960082)
KB960225 - Security Update for Windows Server 2003 (KB960225)
KB960714 - Security Update for Windows Server 2003 (KB960714)
KB960715 - Security Update for Windows Server 2003 (KB960715)
KB961063 - Security Update for Windows Server 2003 (KB961063)
KB961064 - Security Update for Windows Server 2003 (KB961064)
KB967715 - Update for Windows Server 2003 (KB967715)

[PROCESSES]

Process                        PID      Threads

System                        4      102
smss.exe                  476      2
csrss.exe                  564      16
winlogon.exe                  612      19
services.exe                  664      20
lsass.exe                  676      65
svchost.exe                  908      5
svchost.exe                  1228      14
MsMpEng.exe                  1268      16
svchost.exe                  1328      10
svchost.exe                  1388      15
svchost.exe                  1428      61
spoolsv.exe                  1168      17
msdtc.exe                  1408      13
BBAttachServer.exe            1640      111
BESAlert.exe                  1772      7
DefWatch.exe                  1660      3
dfssvc.exe                  1988      12
dns.exe                        1088      19
svchost.exe                  1964      2
inetinfo.exe                  1840      76
pds.exe                        2060      4
llssrv.exe                  2112      12
sqlservr.exe                  2172      27
sqlservr.exe                  2212      27
sqlservr.exe                  2316      30
ntfrs.exe                  2528      19
svchost.exe                  2632      2
sbscrexe.exe                  2680      5
OWSTIMER.EXE                  2716      14
sqlagent.EXE                  2748      8
sqlbrowser.exe                  2940      7
sqlwriter.exe                  3060      3
Rtvscan.exe                  3096      37
wins.exe                  3376      19
BlackBerryController.exe      3432      7
BlackberryRouter.exe            3540      8
tcpsvcs.exe                  3724      17
exmgmt.exe                  3792      5
mad.exe                        3852      50
mssearch.exe                  3932      10
svchost.exe                  4076      17
store.exe                  3752      83
wmiprvse.exe                  4244      24
wmiprvse.exe                  4528      13
ITAdminServer.exe            4972      20
BlackBerrySyncServer.exe      5072      85
svchost.exe                  5776      22
svchost.exe                  5808      17
explorer.exe                  7508      12
VPTray.exe                  6628      2
MSASCui.exe                  7788      14
jusched.exe                  7804      1
sqlmangr.exe                  7744      2
SMBbbmgrw32.exe                  6360      18
RIMDeviceManager.exe            7044      13
BbDevMgr.exe                  7100      3
w3wp.exe                  6624      61
jucheck.exe                  4020      3
w3wp.exe                  9968      50
csrss.exe                  8460      12
winlogon.exe                  7376      14
rdpclip.exe                  9580      4
explorer.exe                  3332      12
MSASCui.exe                  1256      16
jusched.exe                  6288      1
sqlmangr.exe                  6936      2
jucheck.exe                  7948      3
BBConvert.exe                  6920      2
wuauclt.exe                  9796      3
mmc.exe                        10116      8
BBConvert.exe                  6308      2
SMBbbmgrw32.exe                  6968      13
RIMDeviceManager.exe            6716      10
BbDevMgr.exe                  8780      4
BlackBerryDispatcher.exe      6072      50
BlackBerryAgent.exe            4740      27
iexplore.exe                  4788      25
BBConvert.exe                  10112      2
BBCheck.exe                  5016      6
[END_20:49:25]


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Question by:daburner
  • 2
3 Comments
 
LVL 26

Accepted Solution

by:
Gary Cutri earned 500 total points
ID: 24144315
Hi, you need to open the email which has a red x and it will contain an error message (post back with this message).  Also please confirm the Send As settings below and if the user is part of any Admin groups the permissions would have been removed (this is fixed by step 3 below).

To correct the Send As issue I have outlined the steps I use to quickly resolve this issue:

1. Stop the Blackberry Router service.

2. Open Active Directory and from the View menu select "Advanced Features". Then go to each user that will be added to the BES and open their properties, go to the security tab and add the user BESadmin and add the security permission "Send As" (See additional info below).

3. Run the following script logged on as Administrator
Note: Only use this step if you have BlackBerry users that are members of Admin groups.

dsacls "cn=adminsdholder,cn=system,dc=domainname,dc=c om " /G "DOMAINNAME\BESadmin:CA;Send As"

Example 1: dsacls "cn=adminsdholder,cn=system,dc=experts-exchange,dc=com " /G "EXPERTS_EXCHANGE\BESadmin:CA;Send As"

Example 2: dsacls "cn=adminsdholder,cn=system,dc=blackberryforums,dc =com,dc=au " /G "BLACKBERRYFORUMS\BESadmin:CA;Send As"

Example 3: dsacls "cn=adminsdholder,cn=system,dc=mobilenetwork,dc=lo cal" /G "MOBILENETWORK\BESadmin:CA;Send As"

NOTE: dsacls can be found in the Windows Server 2003 SP1 Support Tools pack: http://www.microsoft.com/downloads/details.aspx?FamilyId=6EC50B78-8BE1-4E81-B3BE-4E7AC4F0912D

4. Wait 20 minutes and then restart the BlackBerry Router service.

5. Restart the BES server (this step can be skipped if you can Send correctly after the Router service starts).


Additional Information

To globally apply Send As permissions to all user objects follow these steps:
1. Open Active Directory.
2. Select the "View" menu and ensure "Advanced Features" is checked.
3. Right mouse click on your domain name and select Properties
4. Select the Security tab
5. Press the Advanced button at the bottom on the security tab
6. Select "Add" and enter your Blackberry Service Account name (e.g. BESadmin) and select OK
7. When the permissions screen appears change "Apply onto:" to "User Objects"
8. In the permissions box scroll down and check the Allow box beside "Send As" and press OK
9. Press Apply and OK to exit
0
 
LVL 26

Expert Comment

by:Gary Cutri
ID: 24144320
Also if BES is on a separate server you must install Exchange System Manager (on SBS disk 2) and then apply all the Exchange updates running on SBS (e.g. SP2 and kb926666).
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Author Closing Comment

by:daburner
ID: 31570243
Thank you.
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