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Outlook 2003 and Outlook 2007 - No options to accept, decline nor tentative for invitations

Posted on 2009-04-14
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Last Modified: 2012-05-06
Hi Guys,

Our department uses Outlook 2007 on Exchange Server 2003 and our sub department uses Outlook 2003 (recently upgraded from Outlook 2000) on Exchange Server 2003.  We are on different domains and recently a staff from the sub department sent an meeting request invitation to our main department staff locating in one of the meeting rooms (resource).  However, our main department staff cannot see any options to either accept, decline or tentative on their Outlook 2007.

One of the staff advises there is a message that appears at the top of the e-mail that states This meeting request was updated after this message was sent. You should open a later update or open the item on the calendar.   However, he did not receive a later update and cannot open on the calendar.

Has anyone had this issue before and if so, what solution or steps I should take to solve this issue.  This happened a few times from the same person.

Any ideas?

Thanks, Ezskol

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Question by:ezskol
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LVL 6

Author Comment

by:ezskol
ID: 24154696
Thanks Apache for replying.  Yes both depts are using the latest Service packs.  Anything else I should do to fix this issue?

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Accepted Solution

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apache09 earned 280 total points
ID: 24162572
Did this ever work correctly before?
Did this issue just suddenly start happening?
Is this issue only with this one staff member?
Or can you recreate this problem by sending a meeting invite from anyone in the Sub Dept to the Main Dept?

If its only the 2007 users who dont see the Meetings Options, check to see if they are using Cached Exchange Mode? If they are try turning it off and see if this makes a difference.

Can find this in Tools>Account Settings>Open User Account Details
Right under Exchange Server you will see an option for "Use Cached Exchange Mode"
Untick this and Apply.

Then try it again.
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Author Closing Comment

by:ezskol
ID: 31570297
Issue lies within both organisation.  Sys admins are currently looking into it.
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Expert Comment

by:apache09
ID: 25556976
I dont beleive a "C" Grade is fair in this case:

What's the right grade to give?
Grading at Experts Exchange is not like school. It's more like the "10-point Must" system in professional boxing; in other words, an answer is worth an A, unless it doesn't resolve your issue. If it requires you to do a little more research, or figure out one more piece of code, then it's worth a B. If you think it's not worth a B, the custom is to offer the Experts an opportunity to earn a better grade.

Giving a higher grade has no impact on your Available Points.

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