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Solved

can't import old faxes

Posted on 2009-04-15
8
572 Views
Last Modified: 2012-06-27
Hi
We moved our fax modem a while back to a different server, and a few days ago we found that some of the faxes sat on the old server had not been moved across to the correct folder on the new box. The problem I'm having is that when I try reimporting the faxes from the old folder into the new one, I get an error that says "Cannot import Fax********.tif, this file is not a fax", despite the fact that if I open the files with the document viewer, it definitely is a fax, and it's come straight from the old fax folder.

Any ideas? I'm stuck. Thanks!
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Question by:teknite
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8 Comments
 
LVL 38

Expert Comment

by:Philip Elder
ID: 24152826
What do the files in the new server's fax folder look like?
The SBS faxes may not be recognized due to the way SBS puts them together as a TIF.
Philip
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Author Comment

by:teknite
ID: 24152980
They are all Fax(then number).TIF
This is the same as the faxes in the folder from the SBS server.
Marc
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LVL 38

Expert Comment

by:Philip Elder
ID: 24153178
Are you able to place the TIF files directly into the folder?

Philip
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Author Comment

by:teknite
ID: 24155638
We can but they dont show in the fax console, so thats when we import them in and get the error
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LVL 38

Expert Comment

by:Philip Elder
ID: 24171732
At this point I am inclined to think that SBS places a slightly different signature on the files compared to the standard Windows server solution.

Another option you have is to put them into the Incoming Faxes folder on the Companyweb SharePoint site. Then, at least, you will have access to them as will anyone else in the organization.

Philip
0
 

Author Comment

by:teknite
ID: 24172272
Thanks for the option, can i import approx 200 faxes in 1 go and if i upload the faxes i need to be able to see the phone number it came from, as these faxes are needed for my clients client to pay their invoices.

Sharepoint seems to ask who the sender is etc when trying to upload.
We've even tried to import back onto the SBS box, but the same error occurs
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Accepted Solution

by:
teknite earned 0 total points
ID: 24192228
Thanks guys, however when we ran it from one of the client machines inside the network, it just went through. Extremely bizarre.

Thanks anyway though!
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