?
Solved

Office 2007 providing mso.dll error

Posted on 2009-04-15
5
Medium Priority
?
4,486 Views
Last Modified: 2012-05-06
Running W2K3 Terminal Server.
Outlook 2003 SP3
Word, Excel, PowerPoint 2007 SP1
If a local administrator, then Word, Excel work perfectly.
If a local user, then Word/Excel give the following similar error:

AppName: excel.exe      AppVer: 12.0.6331.5000     AppStamp:48fa2869
ModName: mso.dll      ModVer: 12.0.6320.5000      ModStamp:485ae817
fDebug: 0       Offset: 00cd715e

Based on the fact that it works just fine if logged on as local administrator, my initial workaround is to give administrator privieleges to those who are desperate enough to ened it. However this is not a good solution, as I'm worreid they might shutdown the server accidentally.

I have provided Full Control permissions to c:\program files and c:\msocache in the hopes that would solve the issue but no luck.

I cannot put Outlook 2007 on, as it chews up too many resources and caused it's own issues.

It's possible it's a mso.dll issue, can I upgrade this DLL? If so, how?
0
Comment
Question by:fayr_mat
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 23

Accepted Solution

by:
redrumkev earned 2000 total points
ID: 24153617
fayr mat,

How are you doing?

Can you start Word, Excel, PowerPoint,... in Safe Mode?
http://office.microsoft.com/en-us/help/HP030823931033.aspx

Have you tried creating a new user profile and seeing if the applications work with the new user? If so, perhaps there is something wrong with you current user profiles?

Kevin
0
 

Author Comment

by:fayr_mat
ID: 24155516
I have tried safe mode. That didn't work. I will try a new user profile, but these are all brand new user profiles, so I don't like my chances.
0
 

Author Comment

by:fayr_mat
ID: 24155880
Creating the new user profile fixed it. Thanks. Painful as I have to do this for a few users, but at least it works.

I'm thinking that when my assistant swapped the profiles, he copied things he probably shouldn't have.. :-)
0
 

Author Closing Comment

by:fayr_mat
ID: 31570335
Thankyou.
0
 
LVL 23

Expert Comment

by:redrumkev
ID: 24158598
fayr mat,

Yes, this is most likely what happened, something that was not suppose to be copied was, or the permission for a 'locked down' user was 'applied' to everyone but the Admin accounts you were able to launch the app's with.

Glad it helped and thank you for the grade!!!

Kevin
0

Featured Post

Visualize your virtual and backup environments

Create well-organized and polished visualizations of your virtual and backup environments when planning VMware vSphere, Microsoft Hyper-V or Veeam deployments. It helps you to gain better visibility and valuable business insights.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
This article helps those who get the 0xc004d307 error when trying to rearm (reset the license) Office 2013 in a Virtual Desktop Infrastructure (VDI) and/or those trying to prep the master image for Microsoft Key Management (KMS) activation. (i.e.- C…
The viewer will learn how to create two correlated normally distributed random variables in Excel, use a normal distribution to simulate the return on different levels of investment in each of the two funds over a period of ten years, and, create a …
Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…

801 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question