Improve company productivity with a Business Account.Sign Up

x
?
Solved

Office 2007 providing mso.dll error

Posted on 2009-04-15
5
Medium Priority
?
4,532 Views
Last Modified: 2012-05-06
Running W2K3 Terminal Server.
Outlook 2003 SP3
Word, Excel, PowerPoint 2007 SP1
If a local administrator, then Word, Excel work perfectly.
If a local user, then Word/Excel give the following similar error:

AppName: excel.exe      AppVer: 12.0.6331.5000     AppStamp:48fa2869
ModName: mso.dll      ModVer: 12.0.6320.5000      ModStamp:485ae817
fDebug: 0       Offset: 00cd715e

Based on the fact that it works just fine if logged on as local administrator, my initial workaround is to give administrator privieleges to those who are desperate enough to ened it. However this is not a good solution, as I'm worreid they might shutdown the server accidentally.

I have provided Full Control permissions to c:\program files and c:\msocache in the hopes that would solve the issue but no luck.

I cannot put Outlook 2007 on, as it chews up too many resources and caused it's own issues.

It's possible it's a mso.dll issue, can I upgrade this DLL? If so, how?
0
Comment
Question by:fayr_mat
  • 3
  • 2
5 Comments
 
LVL 23

Accepted Solution

by:
redrumkev earned 2000 total points
ID: 24153617
fayr mat,

How are you doing?

Can you start Word, Excel, PowerPoint,... in Safe Mode?
http://office.microsoft.com/en-us/help/HP030823931033.aspx

Have you tried creating a new user profile and seeing if the applications work with the new user? If so, perhaps there is something wrong with you current user profiles?

Kevin
0
 

Author Comment

by:fayr_mat
ID: 24155516
I have tried safe mode. That didn't work. I will try a new user profile, but these are all brand new user profiles, so I don't like my chances.
0
 

Author Comment

by:fayr_mat
ID: 24155880
Creating the new user profile fixed it. Thanks. Painful as I have to do this for a few users, but at least it works.

I'm thinking that when my assistant swapped the profiles, he copied things he probably shouldn't have.. :-)
0
 

Author Closing Comment

by:fayr_mat
ID: 31570335
Thankyou.
0
 
LVL 23

Expert Comment

by:redrumkev
ID: 24158598
fayr mat,

Yes, this is most likely what happened, something that was not suppose to be copied was, or the permission for a 'locked down' user was 'applied' to everyone but the Admin accounts you were able to launch the app's with.

Glad it helped and thank you for the grade!!!

Kevin
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Read this tutorial to learn how to fix repeating password error prompts when setting up Gmail IMAP with Microsoft Outlook. The entire process is described with step by step, illustrated instructions. Enjoy...
This is a comprehensive review of a bundled Toolkit designed for use by IT Professionals and End Users to help Microsoft Outlook fans manipulate Outlook files and repair some common problems. Enjoy...
Look below the covers at a subform control , and the form that is inside it. Explore properties and see how easy it is to aggregate, get statistics, and synchronize results for your data. A Microsoft Access subform is used to show relevant calcul…
Enter Foreign and Special Characters Enter characters you can't find on a keyboard using its ASCII code ... and learn how to make a handy reference for yourself using Excel ~ Use these codes in any Windows application! ... whether it is a Micr…

607 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question