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Office 2007 providing mso.dll error

Posted on 2009-04-15
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Last Modified: 2012-05-06
Running W2K3 Terminal Server.
Outlook 2003 SP3
Word, Excel, PowerPoint 2007 SP1
If a local administrator, then Word, Excel work perfectly.
If a local user, then Word/Excel give the following similar error:

AppName: excel.exe      AppVer: 12.0.6331.5000     AppStamp:48fa2869
ModName: mso.dll      ModVer: 12.0.6320.5000      ModStamp:485ae817
fDebug: 0       Offset: 00cd715e

Based on the fact that it works just fine if logged on as local administrator, my initial workaround is to give administrator privieleges to those who are desperate enough to ened it. However this is not a good solution, as I'm worreid they might shutdown the server accidentally.

I have provided Full Control permissions to c:\program files and c:\msocache in the hopes that would solve the issue but no luck.

I cannot put Outlook 2007 on, as it chews up too many resources and caused it's own issues.

It's possible it's a mso.dll issue, can I upgrade this DLL? If so, how?
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Question by:fayr_mat
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Accepted Solution

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redrumkev earned 2000 total points
ID: 24153617
fayr mat,

How are you doing?

Can you start Word, Excel, PowerPoint,... in Safe Mode?
http://office.microsoft.com/en-us/help/HP030823931033.aspx

Have you tried creating a new user profile and seeing if the applications work with the new user? If so, perhaps there is something wrong with you current user profiles?

Kevin
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Author Comment

by:fayr_mat
ID: 24155516
I have tried safe mode. That didn't work. I will try a new user profile, but these are all brand new user profiles, so I don't like my chances.
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Author Comment

by:fayr_mat
ID: 24155880
Creating the new user profile fixed it. Thanks. Painful as I have to do this for a few users, but at least it works.

I'm thinking that when my assistant swapped the profiles, he copied things he probably shouldn't have.. :-)
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Author Closing Comment

by:fayr_mat
ID: 31570335
Thankyou.
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LVL 23

Expert Comment

by:redrumkev
ID: 24158598
fayr mat,

Yes, this is most likely what happened, something that was not suppose to be copied was, or the permission for a 'locked down' user was 'applied' to everyone but the Admin accounts you were able to launch the app's with.

Glad it helped and thank you for the grade!!!

Kevin
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