Solved

Office 2007 providing mso.dll error

Posted on 2009-04-15
5
4,456 Views
Last Modified: 2012-05-06
Running W2K3 Terminal Server.
Outlook 2003 SP3
Word, Excel, PowerPoint 2007 SP1
If a local administrator, then Word, Excel work perfectly.
If a local user, then Word/Excel give the following similar error:

AppName: excel.exe      AppVer: 12.0.6331.5000     AppStamp:48fa2869
ModName: mso.dll      ModVer: 12.0.6320.5000      ModStamp:485ae817
fDebug: 0       Offset: 00cd715e

Based on the fact that it works just fine if logged on as local administrator, my initial workaround is to give administrator privieleges to those who are desperate enough to ened it. However this is not a good solution, as I'm worreid they might shutdown the server accidentally.

I have provided Full Control permissions to c:\program files and c:\msocache in the hopes that would solve the issue but no luck.

I cannot put Outlook 2007 on, as it chews up too many resources and caused it's own issues.

It's possible it's a mso.dll issue, can I upgrade this DLL? If so, how?
0
Comment
Question by:fayr_mat
  • 3
  • 2
5 Comments
 
LVL 23

Accepted Solution

by:
redrumkev earned 500 total points
ID: 24153617
fayr mat,

How are you doing?

Can you start Word, Excel, PowerPoint,... in Safe Mode?
http://office.microsoft.com/en-us/help/HP030823931033.aspx

Have you tried creating a new user profile and seeing if the applications work with the new user? If so, perhaps there is something wrong with you current user profiles?

Kevin
0
 

Author Comment

by:fayr_mat
ID: 24155516
I have tried safe mode. That didn't work. I will try a new user profile, but these are all brand new user profiles, so I don't like my chances.
0
 

Author Comment

by:fayr_mat
ID: 24155880
Creating the new user profile fixed it. Thanks. Painful as I have to do this for a few users, but at least it works.

I'm thinking that when my assistant swapped the profiles, he copied things he probably shouldn't have.. :-)
0
 

Author Closing Comment

by:fayr_mat
ID: 31570335
Thankyou.
0
 
LVL 23

Expert Comment

by:redrumkev
ID: 24158598
fayr mat,

Yes, this is most likely what happened, something that was not suppose to be copied was, or the permission for a 'locked down' user was 'applied' to everyone but the Admin accounts you were able to launch the app's with.

Glad it helped and thank you for the grade!!!

Kevin
0

Featured Post

Gigs: Get Your Project Delivered by an Expert

Select from freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely and get projects done right.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Since upgrading to Office 2013 or higher installing the Smart Indenter addin will fail. This article will explain how to install it so it will work regardless of the Office version installed.
My experience with Windows 10 over a one year period and suggestions for smooth operation
The viewer will learn how to create two correlated normally distributed random variables in Excel, use a normal distribution to simulate the return on different levels of investment in each of the two funds over a period of ten years, and, create a …
The viewer will learn how to  create a slide that will launch other presentations in Microsoft PowerPoint. In the finished slide, each item launches a new PowerPoint presentation and when each is finished it automatically comes back to this slide: …

813 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now