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Domino and Blackberry names lookup problem

Posted on 2009-04-15
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Last Modified: 2013-11-16
Hi all,

We are having a problem with BlackBerry and Domino Mail server.
User using the blackberry device when search for username starting with 'C' or 'CN' in the "To" or "CC" or "BCC" field encountered the error "Lookup Failed" on their device. They don't have problem searching for anyother words for e.g. 'CA', 'DA', 'Be', etc.

I check the domino server log.nsf and found the following log entry.

Searching for 'C', 'CN', or 'CN=' is prohibited on ($Users) due to possible performance issues. Returning zero matches.

I understand the nature of the problem.

Does anyone know what is the fix to the problem.

Thanks in advance
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Question by:ashishanand
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10 Comments
 
LVL 63

Expert Comment

by:SysExpert
ID: 24150822
Not off hand , but I would check to see if there is a notes.ini setting to get around this, or alternatively contact IBM.


I hope this helps !
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LVL 20

Expert Comment

by:brwwiggins
ID: 24153878
I just tested and don't have a problem searching for c or CN entries but we use directory assistance. Only RIM or IBM would be able to tell if you that is the correct route for you to go.
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LVL 26

Expert Comment

by:Gary Cutri
ID: 24183049
Hi, as a test can you please enter the following into the notes.ini file on the BES and then restart Domino.

RIM_ALP_DONT_USE_USERS_VIEW=1
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Author Comment

by:ashishanand
ID: 24333097
Hi,
The problem is possibily a bug with Domino and BES, where the character 'C' and 'CN' return too many matches  because they use the "($User)" view in the Public Address Book. This view has all the user name prefixed with 'CN'.
Any comments.
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Author Comment

by:ashishanand
ID: 24333101
garycutri, can you provide details on RIM_ALP_DONT_USE_USERS_VIEW=1. I did not find any documentation.
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Author Comment

by:ashishanand
ID: 24333836
garycutri, the posting at BlackBerry Technical Solution Center seem to make sense, however, I'm concerned with the statement

"Note: Non-Domino recipients will not be searched during a lookup after eliminating the ($Users) view search."

Does that mean it will not provide search results for users who have been just created for access web, etc. of it is for certificates that they are talking about.

Let me know your comments

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Author Comment

by:ashishanand
ID: 24800928
Hi garycutri,

Do you have updates to my last comments/question.
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Accepted Solution

by:
ashishanand earned 0 total points
ID: 25331854
garycutri, any updates
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Author Closing Comment

by:ashishanand
ID: 34459450
Sorry lost track of this. Not sure what we did for the problem finally.
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