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Manually uninstall Microsoft CRM

Posted on 2009-04-15
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Last Modified: 2013-11-24
Gentlemen,

I am trying to uninstall MS CRM, but I can not do it through SetupServer.exe or thorugh Add\Rmove Programs: it returns tons of errors (suppose that it is because of SQL Server had to be uninstalled prior to this)... I can publish logs, etc., but I need your help to completely remove this thing from my server.
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Question by:rmcgregor
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Expert Comment

by:crm_info
ID: 24146850
To do this, I highly recommend that you register this as a tech support issue with Microsoft.  You can register issues here: http://www.microsoft.com/dynamics/customersource.mspx
If you purchased Microsoft CRM and you still have active Software Assurance, then you can likely get help with this issue at no cost.  If you are trying to uninstall a trial version, then you'll likely need to pay about $200 for a support incident.
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Author Comment

by:rmcgregor
ID: 24146940
Thanks. I'll try this option... Will let know on results.
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Accepted Solution

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rmcgregor earned 0 total points
ID: 24150572

So far I have found a good article from MS that explains all the steps of how to Manually uninstall CRM from your system.

http://support.microsoft.com/default.aspx/kb/946980

The server now does not think it has a version of CRM installed, just getting a failure when it is copying over the files to the temp folder.

Will try a restart and see if the install works after that.
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LVL 1

Expert Comment

by:kaztech
ID: 24155328
Can you provide the error message received during install?  

Regarding your first assumption, it doesn't matter if the CRM database (SQL) exists or not, you should still be able to uninstall and reinstall the application at will.  In fact, it often happens that you want to re-install the app and connect it to an existing database.

Some things you can try:
1. FIRST - MAKE SURE YOU HAVE A BACKUP OF DATABASE, CUSTOMIZATIONS, ETC!
2. Use the WIndows Installer Cleanup Tool (Google it and download) to remove Dynamics CRM.
3. Remove or rename the Dynamics CRM Program Group
4. Manually remove the IIS Website
5. Reinstall from scratch.

AGAIN, MAKE SURE YOU HAVE A BACKUP OF EVERYTHING!
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Author Comment

by:rmcgregor
ID: 24211842
Thank you very much for help, gentlemen.
With this Microsoft article (that I mentioned previously) the problem was solved.
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