Word Macros disappeared and Toolbars reset - Word 2003 - How?
Posted on 2009-04-15
I have a member of staff of a client who has called me telling me there Word suddenly looks all different. They said their toolbars have changed and all their customisations have disappeared.
I logged into their screen and notice also their Macros have all disappeared also.
Also their default font has gone back to Times New Roman
It's as if Word 2003 has been reset to how it was when first installed.
What could have possible caused this?
The user said all was fine the day before but when they came in today all had changed. further probing said they did do an update but they said Word had already reset before the windows update.
Note client running Windows XP in a a company domain. No other users reported this problem.