Solved

Word Macros disappeared and Toolbars reset - Word 2003 - How?

Posted on 2009-04-15
8
636 Views
Last Modified: 2012-06-27
Hi.

I have a member of staff of a client who has called me telling me there Word suddenly looks all different. They said their toolbars have changed and all their customisations have disappeared.

I logged into their screen and notice also their Macros have all disappeared also.
Also their default font has gone back to Times New Roman
It's as if Word 2003 has been reset to how it was when first installed.

What could have possible caused this?

The user said all was fine the day before but when they came in today all had changed. further probing said they did do an update but they said Word had already reset before the windows update.

Any ideas?

Note client running Windows XP in a a company domain. No other users reported this problem.
0
Comment
Question by:afflik1923
  • 4
  • 3
8 Comments
 
LVL 17

Expert Comment

by:houssam_ballout
ID: 24147081
had you try system restore?
or try to do Detect & Repair in MS WOrd
0
 
LVL 19

Accepted Solution

by:
PeteJThomas earned 500 total points
ID: 24147339
Customisations like this in word are usually stored within the template you use, I believe.

Default would be the 'normal.dot' for example. If this got corrupted somehow, I would imagine a new template would be created, and all your customisations would disappear. This could be how it happened?

The normal.dot is usually located in C:\Documents and Settings\<username>\Application Data\Microsoft\Templates

If your user makes any changes to toolbars etc now, are they saving etc properly?

Pete

0
 

Author Comment

by:afflik1923
ID: 24148984
Ok good points. Not had a chance to try anything earlier. user has been working all day on system but has now gone home. Would I be safe to restore back to yesterday without upsetting her work for today too much?

0
 

Author Comment

by:afflik1923
ID: 24149009
Also what you have said about the normal.dot template, does this also mean I coud transfer customisations from one PC user to another quite easily just by transferinng the normal.dot template?
0
Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

 
LVL 19

Assisted Solution

by:PeteJThomas
PeteJThomas earned 500 total points
ID: 24149165
Provided they're not using a different template, yes, you can transfer customisations from one to another easily.

Here's a whole article explaining how to do different aspects and various ways of doing it - http://addbalance.com/word/movetotemplate.htm

And as for the system restore, if the work your user did is saved to a network location, or My Docs, then it should be fine, however files anywhere else are not necessarily preserved.

Regardless of that, it's always safer to take a copy to another location before doing something like this, just in case. :)

Pete
0
 
LVL 19

Expert Comment

by:PeteJThomas
ID: 24149187
0
 

Author Closing Comment

by:afflik1923
ID: 31570377
The direction to normal.doc saved me. I found the folder and there was anormal.BAK in the folder already dated from start of the month. restored that and ingo, all was back how it was.

Thanks!
0
 
LVL 19

Expert Comment

by:PeteJThomas
ID: 24155295
Excellent, glad you got it sorted!

Bare in mind that the different Office applications save things in slightly different ways, like Excel uses .xlb files stored again within the users profile (C:\Documents and Settings\<username>\Application Data\Microsoft\Excel) to store toolbar customisations for that user.

Usually if you google something along the lines of 'transferring toolbar customisations in <Office App>' you can usually find the info on where to look and how they are stored. :)

Cheers,

Pete
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I would like to show you some basics you can do with Mailings in MS Word. It´s quite handy feature you can use for creating envelopes, labels, personalized letters etc. First question could be what is this feature good for? Mailing can really he…
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
This video walks the viewer through the process of creating a watermark for their document, customizing it, and saving it for viewing/printing needs.
Office 365 is currently available in five editions. Three of them are for business use: Office 365 Business Essentials, Office 365 Business, and Office 365 Business Premium. Two of them are for home/personal use: Office 365 Home and Office 365 Perso…

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now