[Last Call] Learn about multicloud storage options and how to improve your company's cloud strategy. Register Now


Word Macros disappeared and Toolbars reset - Word 2003 - How?

Posted on 2009-04-15
Medium Priority
Last Modified: 2012-06-27

I have a member of staff of a client who has called me telling me there Word suddenly looks all different. They said their toolbars have changed and all their customisations have disappeared.

I logged into their screen and notice also their Macros have all disappeared also.
Also their default font has gone back to Times New Roman
It's as if Word 2003 has been reset to how it was when first installed.

What could have possible caused this?

The user said all was fine the day before but when they came in today all had changed. further probing said they did do an update but they said Word had already reset before the windows update.

Any ideas?

Note client running Windows XP in a a company domain. No other users reported this problem.
Question by:afflik1923
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
LVL 17

Expert Comment

ID: 24147081
had you try system restore?
or try to do Detect & Repair in MS WOrd
LVL 19

Accepted Solution

PeteJThomas earned 2000 total points
ID: 24147339
Customisations like this in word are usually stored within the template you use, I believe.

Default would be the 'normal.dot' for example. If this got corrupted somehow, I would imagine a new template would be created, and all your customisations would disappear. This could be how it happened?

The normal.dot is usually located in C:\Documents and Settings\<username>\Application Data\Microsoft\Templates

If your user makes any changes to toolbars etc now, are they saving etc properly?



Author Comment

ID: 24148984
Ok good points. Not had a chance to try anything earlier. user has been working all day on system but has now gone home. Would I be safe to restore back to yesterday without upsetting her work for today too much?

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!


Author Comment

ID: 24149009
Also what you have said about the normal.dot template, does this also mean I coud transfer customisations from one PC user to another quite easily just by transferinng the normal.dot template?
LVL 19

Assisted Solution

PeteJThomas earned 2000 total points
ID: 24149165
Provided they're not using a different template, yes, you can transfer customisations from one to another easily.

Here's a whole article explaining how to do different aspects and various ways of doing it - http://addbalance.com/word/movetotemplate.htm

And as for the system restore, if the work your user did is saved to a network location, or My Docs, then it should be fine, however files anywhere else are not necessarily preserved.

Regardless of that, it's always safer to take a copy to another location before doing something like this, just in case. :)

LVL 19

Expert Comment

ID: 24149187

Author Closing Comment

ID: 31570377
The direction to normal.doc saved me. I found the folder and there was anormal.BAK in the folder already dated from start of the month. restored that and ingo, all was back how it was.

LVL 19

Expert Comment

ID: 24155295
Excellent, glad you got it sorted!

Bare in mind that the different Office applications save things in slightly different ways, like Excel uses .xlb files stored again within the users profile (C:\Documents and Settings\<username>\Application Data\Microsoft\Excel) to store toolbar customisations for that user.

Usually if you google something along the lines of 'transferring toolbar customisations in <Office App>' you can usually find the info on where to look and how they are stored. :)



Featured Post

Tech or Treat! - Giveaway

Submit an article about your scariest tech experience—and the solution—and you’ll be automatically entered to win one of 4 fantastic tech gadgets.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Nice table. Huge mess. Maybe this was something you created way back before you figured out tabs or a document you received from someone else. Either way, using the spacebar to separate the columns resulted in a mess. Trying to convert text to t…
I would like to show you some basics you can do with Mailings in MS Word. It´s quite handy feature you can use for creating envelopes, labels, personalized letters etc. First question could be what is this feature good for? Mailing can really he…
This video shows where to find the word count, how to display it, and what it breaks down to in Microsoft Word.
Learn how to create and modify your own paragraph styles in Microsoft Word. This can be helpful when wanting to make consistently referenced styles throughout a document or template.

656 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question