No Hard Drive or USB Device in Disk Management.

Posted on 2009-04-15
Medium Priority
Last Modified: 2012-05-06
I have a problem with an XP pro machine that was brought in to the shop with a Virus problem.

After cleaning I noticed that any USB devises were not showing up in Windows explorer.

I then clicked on MY Computer and saw the Hard drive Icon but no USB Device.

I then went into Disk Management and to my surprise there was no Hard or USB Device.

I have tried several USB devices they are being detected as new hardware. You can click on the USB removal Icon and see it there.

My question: What is going on with Disk Manager not seeing the HARD DRIVE or The USB DEVICE just the CD Rom?

Question by:CHFFriday
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
LVL 16

Expert Comment

ID: 24147451
It could be something out of a few possibilities (or possibly more):

1. Plug and Play is disabled in BIOS - need to check BIOS for that.
2. You still have virus in your PC - scan with SuperAntiSpyware in safe mode for a start. You can download it from www.superantispyware.com.

Hope it helps.

Author Comment

ID: 24147776
Thanks for the responce!
As we speek I may have solved this problem on my own. I re-ran Malwarebytes after I did an data update and it found more problems. Told it to fix these and just for the heck of it I inserted a USB thumb drive and it was found and it showed up along with the Hard drive in disk management.

LVL 16

Assisted Solution

warturtle earned 400 total points
ID: 24148026
Thats good stuff! So, the problem is resolved now?

Accepted Solution

CHFFriday earned 0 total points
ID: 24148387
As far as I know. I am running a deep Scan and will test for the next few days.

LVL 16

Expert Comment

ID: 24262182
Good to see that the problem has been resolved :), always happy to help. In most of the windows xp questions, I always suggest scanning with either MalwareBytes or SuperAntiSpyware to rule out the possiblity of a virus. If that possibility is ruled out, then its easier to concentrate on other things that could be the real reason.

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

We look at whether swapping a controller board on a failed hard drive is likely to solve the problem.
This article provides a convenient collection of links to Microsoft provided Security Patches for operating systems that have reached their End of Life support cycle. Included operating systems covered by this article are Windows XP,  Windows Server…
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…

719 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question