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No Hard Drive or USB Device in Disk Management.

Posted on 2009-04-15
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Last Modified: 2012-05-06
I have a problem with an XP pro machine that was brought in to the shop with a Virus problem.

After cleaning I noticed that any USB devises were not showing up in Windows explorer.

I then clicked on MY Computer and saw the Hard drive Icon but no USB Device.

I then went into Disk Management and to my surprise there was no Hard or USB Device.

I have tried several USB devices they are being detected as new hardware. You can click on the USB removal Icon and see it there.

My question: What is going on with Disk Manager not seeing the HARD DRIVE or The USB DEVICE just the CD Rom?

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Question by:CHFFriday
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5 Comments
 
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Expert Comment

by:warturtle
ID: 24147451
It could be something out of a few possibilities (or possibly more):

1. Plug and Play is disabled in BIOS - need to check BIOS for that.
2. You still have virus in your PC - scan with SuperAntiSpyware in safe mode for a start. You can download it from www.superantispyware.com.

Hope it helps.
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Author Comment

by:CHFFriday
ID: 24147776
Thanks for the responce!
As we speek I may have solved this problem on my own. I re-ran Malwarebytes after I did an data update and it found more problems. Told it to fix these and just for the heck of it I inserted a USB thumb drive and it was found and it showed up along with the Hard drive in disk management.

Chance
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by:warturtle
warturtle earned 100 total points
ID: 24148026
Thats good stuff! So, the problem is resolved now?
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Accepted Solution

by:
CHFFriday earned 0 total points
ID: 24148387
As far as I know. I am running a deep Scan and will test for the next few days.

Chance
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LVL 16

Expert Comment

by:warturtle
ID: 24262182
Good to see that the problem has been resolved :), always happy to help. In most of the windows xp questions, I always suggest scanning with either MalwareBytes or SuperAntiSpyware to rule out the possiblity of a virus. If that possibility is ruled out, then its easier to concentrate on other things that could be the real reason.
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