Solved

Application Exception

Posted on 2009-04-15
6
1,258 Views
Last Modified: 2012-05-06
Hello All,

I recently ran into a problem after applying the most recent patches on a machine running Windows XP Pro SP3 with Outlook 2007. When the user opens Outlook, the following application exception shows on the screen:

<?xml version="1.0" encoding="utf-8" ?>
- <DSIExceptionDetails xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
  <MachineName>******</MachineName>
  <TimeStamp>4/15/2009 1:23:04 PM</TimeStamp>
  <ApplicationDomain>DSI.PVEOutlookAddin.dll.manifest</ApplicationDomain>
- <Exception>
  <Message>Unable to cast COM object of type 'PVDMShared.cUtilityClass' to interface type 'PVDMShared._cUtility'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{F395DF12-6815-442F-86E1-5E65368BC6B8}' failed due to the following error: No such interface supported (Exception from HRESULT: 0x80004002 (E_NOINTERFACE)).</Message>
  <StackTrace>at PVDMShared.cUtilityClass.DLLPath() at ea.a()</StackTrace>
  </Exception>
  </DSIExceptionDetails>

I have no clue what that means. Any thoughts? Thanks!
<?xml version="1.0" encoding="utf-8" ?> 

- <DSIExceptionDetails xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">

  <MachineName>********</MachineName> 

  <TimeStamp>4/15/2009 1:23:04 PM</TimeStamp> 

  <ApplicationDomain>DSI.PVEOutlookAddin.dll.manifest</ApplicationDomain> 

- <Exception>

  <Message>Unable to cast COM object of type 'PVDMShared.cUtilityClass' to interface type 'PVDMShared._cUtility'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{F395DF12-6815-442F-86E1-5E65368BC6B8}' failed due to the following error: No such interface supported (Exception from HRESULT: 0x80004002 (E_NOINTERFACE)).</Message> 

  <StackTrace>at PVDMShared.cUtilityClass.DLLPath() at ea.a()</StackTrace> 

  </Exception>

  </DSIExceptionDetails>

Open in new window

0
Comment
Question by:jgsimek
6 Comments
 
LVL 76

Accepted Solution

by:
David Lee earned 500 total points
Comment Utility
Hi, jqsimek.

The error is being caused by an Outlook add-in.  Disable the add-in.  To do that

1.  Click Tools > Trust Center
2.  When the Trust Center appears click Add-ins in the left-hand pane
3.  Click the Go button at the bootom of the page
4.  Disable (i.e. uncheck) or remove the offending add-in

I can't tell you which add-in it is that's causign the problem.

0
 

Author Closing Comment

by:jgsimek
Comment Utility
Thank you so much! That did the trick!
0
 
LVL 76

Expert Comment

by:David Lee
Comment Utility
You're welcome.  Glad I could help.
0
Zoho SalesIQ

Hassle-free live chat software re-imagined for business growth. 2 users, always free.

 

Expert Comment

by:tay1834
Comment Utility
I have a problem with Outlook 2003. When the user opens Outlook, the following application exception shows on the screen:
I tried BlueDevilFan's fix and disabled all of the add-in's and every time I open Outlook 2003 I get the same error.  

 <?xml version="1.0" encoding="utf-8" ?>
- <DSIExceptionDetails xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
  <MachineName>NGMS-STATEW007</MachineName>
  <TimeStamp>6/19/2009 3:29:57 PM</TimeStamp>
  <ApplicationDomain>DSI.PVEOutlookAddin.dll.manifest</ApplicationDomain>
- <Exception>
  <Message>Unable to cast COM object of type 'PVDMShared.cUtilityClass' to interface type 'PVDMShared._cUtility'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{F395DF12-6815-442F-86E1-5E65368BC6B8}' failed due to the following error: No such interface supported (Exception from HRESULT: 0x80004002 (E_NOINTERFACE)).</Message>
  <StackTrace>at PVDMShared.cUtilityClass.DLLPath() at ea.a()</StackTrace>
  </Exception>
  </DSIExceptionDetails>
 <?xml version="1.0" encoding="utf-8" ?> 

- <DSIExceptionDetails xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">

  <MachineName>NGMS-STATEW007</MachineName> 

  <TimeStamp>6/19/2009 3:29:57 PM</TimeStamp> 

  <ApplicationDomain>DSI.PVEOutlookAddin.dll.manifest</ApplicationDomain> 

- <Exception>

  <Message>Unable to cast COM object of type 'PVDMShared.cUtilityClass' to interface type 'PVDMShared._cUtility'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{F395DF12-6815-442F-86E1-5E65368BC6B8}' failed due to the following error: No such interface supported (Exception from HRESULT: 0x80004002 (E_NOINTERFACE)).</Message> 

  <StackTrace>at PVDMShared.cUtilityClass.DLLPath() at ea.a()</StackTrace> 

  </Exception>

  </DSIExceptionDetails>

Open in new window

0
 
LVL 5

Expert Comment

by:bcapello
Comment Utility
I just fixed this issue for a user in my company.  close Outlook.  look in Add/Remove programs for an application called 'PaperVision Document Viewer' remove it and any other Paper Vision Tools. retart Outlook and the error should be gone.  :)
0
 

Expert Comment

by:viper-x-
Comment Utility
PVDM is part of PaperVision. Papervision is a document viewer application.

The easiest thing to do is go to Add and Remove programs then uninstall Papvervisoin.

Install Papervision again if the user requires the use of this program. The addon in 2003 may not show up. You cannot  simply repair/re-install the application or at least in my case.

I just tested on a user who is having the issue you stated above .
0

Featured Post

Threat Intelligence Starter Resources

Integrating threat intelligence can be challenging, and not all companies are ready. These resources can help you build awareness and prepare for defense.

Join & Write a Comment

Use email signature images to promote corporate certifications and industry awards.
Sometimes Outlook might have problems sending a message. There may be various causes- corrupted PST, AV scanner etc. The message, instead of going to the Sent Items folder, sits in the Outbox indefinitely. To remove it you can use a free tool cal…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now