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Application Exception

Hello All,

I recently ran into a problem after applying the most recent patches on a machine running Windows XP Pro SP3 with Outlook 2007. When the user opens Outlook, the following application exception shows on the screen:

<?xml version="1.0" encoding="utf-8" ?>
- <DSIExceptionDetails xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
  <MachineName>******</MachineName>
  <TimeStamp>4/15/2009 1:23:04 PM</TimeStamp>
  <ApplicationDomain>DSI.PVEOutlookAddin.dll.manifest</ApplicationDomain>
- <Exception>
  <Message>Unable to cast COM object of type 'PVDMShared.cUtilityClass' to interface type 'PVDMShared._cUtility'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{F395DF12-6815-442F-86E1-5E65368BC6B8}' failed due to the following error: No such interface supported (Exception from HRESULT: 0x80004002 (E_NOINTERFACE)).</Message>
  <StackTrace>at PVDMShared.cUtilityClass.DLLPath() at ea.a()</StackTrace>
  </Exception>
  </DSIExceptionDetails>

I have no clue what that means. Any thoughts? Thanks!
<?xml version="1.0" encoding="utf-8" ?> 
- <DSIExceptionDetails xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
  <MachineName>********</MachineName> 
  <TimeStamp>4/15/2009 1:23:04 PM</TimeStamp> 
  <ApplicationDomain>DSI.PVEOutlookAddin.dll.manifest</ApplicationDomain> 
- <Exception>
  <Message>Unable to cast COM object of type 'PVDMShared.cUtilityClass' to interface type 'PVDMShared._cUtility'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{F395DF12-6815-442F-86E1-5E65368BC6B8}' failed due to the following error: No such interface supported (Exception from HRESULT: 0x80004002 (E_NOINTERFACE)).</Message> 
  <StackTrace>at PVDMShared.cUtilityClass.DLLPath() at ea.a()</StackTrace> 
  </Exception>
  </DSIExceptionDetails>

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jgsimek
Asked:
jgsimek
1 Solution
 
David LeeCommented:
Hi, jqsimek.

The error is being caused by an Outlook add-in.  Disable the add-in.  To do that

1.  Click Tools > Trust Center
2.  When the Trust Center appears click Add-ins in the left-hand pane
3.  Click the Go button at the bootom of the page
4.  Disable (i.e. uncheck) or remove the offending add-in

I can't tell you which add-in it is that's causign the problem.

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jgsimekAuthor Commented:
Thank you so much! That did the trick!
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David LeeCommented:
You're welcome.  Glad I could help.
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tay1834Commented:
I have a problem with Outlook 2003. When the user opens Outlook, the following application exception shows on the screen:
I tried BlueDevilFan's fix and disabled all of the add-in's and every time I open Outlook 2003 I get the same error.  

 <?xml version="1.0" encoding="utf-8" ?>
- <DSIExceptionDetails xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
  <MachineName>NGMS-STATEW007</MachineName>
  <TimeStamp>6/19/2009 3:29:57 PM</TimeStamp>
  <ApplicationDomain>DSI.PVEOutlookAddin.dll.manifest</ApplicationDomain>
- <Exception>
  <Message>Unable to cast COM object of type 'PVDMShared.cUtilityClass' to interface type 'PVDMShared._cUtility'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{F395DF12-6815-442F-86E1-5E65368BC6B8}' failed due to the following error: No such interface supported (Exception from HRESULT: 0x80004002 (E_NOINTERFACE)).</Message>
  <StackTrace>at PVDMShared.cUtilityClass.DLLPath() at ea.a()</StackTrace>
  </Exception>
  </DSIExceptionDetails>
 <?xml version="1.0" encoding="utf-8" ?> 
- <DSIExceptionDetails xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
  <MachineName>NGMS-STATEW007</MachineName> 
  <TimeStamp>6/19/2009 3:29:57 PM</TimeStamp> 
  <ApplicationDomain>DSI.PVEOutlookAddin.dll.manifest</ApplicationDomain> 
- <Exception>
  <Message>Unable to cast COM object of type 'PVDMShared.cUtilityClass' to interface type 'PVDMShared._cUtility'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{F395DF12-6815-442F-86E1-5E65368BC6B8}' failed due to the following error: No such interface supported (Exception from HRESULT: 0x80004002 (E_NOINTERFACE)).</Message> 
  <StackTrace>at PVDMShared.cUtilityClass.DLLPath() at ea.a()</StackTrace> 
  </Exception>
  </DSIExceptionDetails>

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bcapelloCommented:
I just fixed this issue for a user in my company.  close Outlook.  look in Add/Remove programs for an application called 'PaperVision Document Viewer' remove it and any other Paper Vision Tools. retart Outlook and the error should be gone.  :)
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viper-x-Commented:
PVDM is part of PaperVision. Papervision is a document viewer application.

The easiest thing to do is go to Add and Remove programs then uninstall Papvervisoin.

Install Papervision again if the user requires the use of this program. The addon in 2003 may not show up. You cannot  simply repair/re-install the application or at least in my case.

I just tested on a user who is having the issue you stated above .
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