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Dymo Labelwriter 400 and Citrix

Posted on 2009-04-15
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Last Modified: 2013-11-21
Hello everyone!
      I am trying to get a Dymo Labelwriter 400 turbo connected to my citrix farm.  I am using a Wyse S10 thin client.  I have configured a Citrix policy with the following settings:

printing -->Client Printers --> Auto Creation: Enabled, Auto-create all client printers

printing -->Client Printers -->Print job routing: Enabled, Always connect indirectly as a client printer

Printing --> Drivers --> Universal Driver: Enabled, Use universal driver only if requested driver is unavailable

I have applied this policy to all of my citrix servers (this is a test environment).  I have installed the Dymo Label Writer driver on the citrix servers.  The Labelwriter is connected to the thin client via USB and is seen by the thin client as LPT1.  When I create my Citrix session, the printer does not get connected.

When I run the printcfg.exe utility the printer is listed however it has a status of "disconnected"  When I try to manually connect the printer I receive a message stating "Could not connect to the client printer"

I am running Citrix XenApp 5 Platinum edition on Server 2003 R2.  What am I doing wrong?  I have searched online and found another Experts Exchange post that seems to be very similar to my issue, however it does not solve my problem (http://www.experts-exchange.com/Software/System_Utilities/Remote_Access/Citrix/Q_24255725.html)  Thanks in advance for any assistance you can provide.

JustMirsk
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Question by:jmirsky
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10 Comments
 
LVL 28

Expert Comment

by:jhyiesla
ID: 24151371
Not sure this will help, but I had an issue with a Dymo 400 and an HP thin client I was playing with.  I would install the drivers, but basically the printer never worked through the TC. I contacted HP and the TC support folks had to make a change either to the firmware or something with the Embedded XP... You might check with Wyse to see if there is some compatibly issue.
0
 
LVL 12

Expert Comment

by:Daniel Borger
ID: 24158769
Check the proerties of your ICA protocol on the server. verfiy Ltp and windows printers are not disabled.

ica.JPG
0
 
LVL 2

Author Comment

by:jmirsky
ID: 24159614
Thanks for the response!  I have checked that setting on all of my servers and none of them are disabled.  Any other thoughts?  I am still working on finding the latest firmware for my Thin Client.
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LVL 28

Expert Comment

by:jhyiesla
ID: 24159725
And I'm not sure if it was a firmware update for the TC or something in either the Embedded XP or the distribution application that updates the embedded XP.  I tried to look back through the emails that I had and couldn't find what file they sent me to know what the issue was.
0
 
LVL 12

Expert Comment

by:Daniel Borger
ID: 24160924
Do you get the issue from both a published app and a published desktop?
Also look into the Citrix client version on the device and see if the event log is giving us direction with printer creation errors for the device.
0
 
LVL 2

Author Comment

by:jmirsky
ID: 24374944
Hello Everyone,
    Sorry for the long delay on this, I was trying to get the latest version of firmware from Wyse.  I have now upgraded from version 6.3.0_12 to version 6.3.0_22 and the printer still will not connect with this particular model of thin client.  I have tested connected this printer through my Windows machine and a different model Wyse client and it works.  I am getting Wyse support involved, if they cannot fix it I will be looking at a different thin client.
0
 
LVL 28

Expert Comment

by:jhyiesla
ID: 24375071
Their  tech support should be able to take care of this for you.  I know that with our HP thing client I believe that I had to contact support at HP.  I sent them a printer and they worked on it and made some change that they then sent to me.  Worked like a charm.
0
 
LVL 12

Expert Comment

by:Daniel Borger
ID: 24375131
0
 
LVL 2

Author Comment

by:jmirsky
ID: 24375225
dborger,
     Thanks for the suggestion, I am looking into this now.
0
 
LVL 2

Accepted Solution

by:
jmirsky earned 0 total points
ID: 24529781
I have found the solution to this.  I was not clear how the driver mapping worked between the thin client and the printer.  I originally had the "Printer Identification" field filled in as "Labelwriter 400 Turbo" however the driver on the server was named "Dymo Labelwriter 400 Turbo"  Once I changed the Printer Identification to match this it resolved my problem.

Thanks for all of the suggestions and assistance.
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