Solved

users are not getting bounce backs (NDR)

Posted on 2009-04-15
4
455 Views
Last Modified: 2012-05-06
Hi guys,

I am having problem in one of our domains which has just one DC and 5 computers. When a user sends an email to an incorrect email address, he is not getting any bounce back about that and he should. The server has GFI Mail Essentials installed and configured.
Any idea what could be the problem? If you need more info, please let me know.

Thanks,

Peter.
0
Comment
Question by:teknite
  • 2
  • 2
4 Comments
 
LVL 58

Expert Comment

by:tigermatt
ID: 24150058

NDR messages may be disabled at the server. You don't mention which version of Exchange you are running, but assuming it's Exchange 2003, open Exchange System Manager and re-enable NDRs: Global Settings, Internet Message Formats, 'Default', Properties, Advanced, Check "Allow Non-Delivery Reports".

-Matt
0
 

Author Comment

by:teknite
ID: 24150301
HI,

The verfsion of Exchange is 2003 SP2. The tick box is ticked for all options in the advanced section.
Thanks
0
 
LVL 58

Expert Comment

by:tigermatt
ID: 24150621

When was the message sent? By default, Exchange will queue email and attempt to re-transmit it for up to 48 hours before "bouncing" it and returning it back to the sender.

-Matt
0
 

Accepted Solution

by:
teknite earned 0 total points
ID: 24159423
Hi guys,

I resolved the issue. The problem was that GFI was using Directory Harvesting protection and it was filtering the email address of the pop server which was sending the bounce backs (Pop2Exchange). It started to work the moment I put the address on the white list.

Thanks for comments.

Peter.
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Utilizing an array to gracefully append to a list of EmailAddresses
Local Continuous Replication is a cost effective and quick way of backing up Exchange server data. The following article describes the steps required to configure Local Continuous Replication. Also, the article tells you how to restore from a backup…
In this video we show how to create a Resource Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: Navigate to the Recipients >> Resources tab.: "Recipients" is our default selection …
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

919 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now