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setup exe error

Posted on 2009-04-15
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Last Modified: 2012-05-11
I have just completed a hard drive format and reinstall of os (Windows XP Home).  Have installed al new drivers in the sequence recommended by Dell (the computer is a Dell Optiplex).  Have updated Windows with Service Pack 3.  When I try to install the software for my mobile phone (samsung blackjack II) I get the following error:  Setup exe has encountered a problem and needs to close.  Sorry for the inconvenience and the option to send or not to send to Microsoft.  I went through all of this yesterday; and at the suggestion of a pro support tech from Dell repeated the OS reinstall.  This time I tried installing the phone software before any other - still the same error.  I have verified the drive; the disk (it will install on another pc) and simply don't know what else to try.  Any suggestions would be most appreciated.
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Question by:sdblake
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by:warturtle
ID: 24149116
Hello,

Can you check within Device Manager for any problem devices? Secondly, can you have a look within System Event Viewer by going to Start->Run->eventvwr. Thirdly, can you scan your system with MalwareBytes (www.malwarebytes.org) or SuperAntiSpyware(www.superantispyware.com) for any possible spyware.

Let me know, what you get.
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by:johnb6767
ID: 24149374
Being a fresh image, I wouldnt think wopuld have a spyware issue. I would lean more towards an incompatibility with SP3....

Try and uninstall it, and see where you go from there.....

Also, do a search for *.log, and see if you can find a log file generated by setup.exe..... Will probably tell you EXACTLY why it is failing....
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Author Comment

by:sdblake
ID: 24149391
I have already looked in the device manager and at the event viewer; no conflicts in device manager and event viewer shows only that the application wouldn't install.  Yes I could scan the system for malware and spyware; however, this is a brand new clean install (this morning) and the only thing that's been put on the system is the OS, the drivers and respective OS updates. Are you saying the malware and syware could have come from the microsoft site?
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by:blue_zee
ID: 24149400
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by:sdblake
ID: 24149832
I also thought sp3 might be the problem so I tried to install the software before installing sp3; same deal.  I finished the update and tried again.  I have looked closely at the log in event viewer and haven't been able to identify a cause.  I searched as you suggested and found a setuperr text doc but it contained no info.  
I just installed the latest version of Windows installer 4.5; still the same results.  
Any other ideas?
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by:warturtle
ID: 24149908
Are you trying to install Samsung PC Studio? Have you tried to right-click on the installer and selected 'Run as' and then put administrator credentials? I suggested spyware scanning in case the computer had been connected to internet after installation of OS on it.  

Second thing to check is permissions on the %tmp% folder to make sure that SYSTEM user has full control of it. If you don't see SYSTEM user in the list, then please add it and then try the installation again.

There is yet another alternative that you can use, its called SubInACL. Its basically a tool from Microsoft that will reset the permissions within Windows to their defaults. This wouldn't remove or add any users. I used it to install Adobe Flash Player on my XP PC:

http://kb.adobe.com/selfservice/viewContent.do?externalId=fb1634cb

The official link to get SubInACL is here: http://www.microsoft.com/downloads/details.aspx?FamilyID=E8BA3E56-D8FE-4A91-93CF-ED6985E3927B&displaylang=en

Let us know, what you get.
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Author Comment

by:sdblake
ID: 24151197
No it's just the "getting started" software that came with the phone.  It includes Windows mobile 6.0, active sync, etc.  
I had tried "run as" with admin credientials
I'm not sure how to look at the permission on the %tmp% folder
The permission should all be default as there is only the one user account that was created during install with admin priviledges.  
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by:sdblake
ID: 24151333
It finally worked; but I'm not real sure why.  I remember something I'd read and tried yesterday that did not work (installing Adobe Flash).  So I installed Flash and it worked.  The only thing I can come up with is this: yesterday before installing "flash" I had already installed "firefox" and set it to default.  Today when I did the second clean install; I installed IE7 and used it to download and install "flash".  Maybe it has something to do with the different plug-ins in the two browsers.  It's all really strange and if anyone has a definitive answer I'd be very interested.  
Thanks to all of you for your input and time.  I'm going to give credit to everyone that offered assistance.  
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by:warturtle
ID: 24151609
Good to see that the problem has been resolved! Did you install the Adobe Flash by actually going to Adobe.com and downloading the reset.cmd script along with SubInACL download and applying that before starting the flashplayer installation?? Its quite possible that the usage of SubInACL (and the reset.cmd script) has given the administrator and system user full control over all parts of the system and registry. And that has helped you to install flash player.

That is what I feel.
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by:sdblake
ID: 24152419
No I just googled Adobe Flash; went to the Adobe site and downloaded.  Same thing I had done yesterday to no avail.  Again the only difference was "firefox".
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by:warturtle
ID: 24153422
I am not 100% sure what has happened in this case, but the fact that is coming out clear from all of it is that the Getting Started application uses flash and possibly a latest version of it, which got updated when you downloaded flash for IE7. That is what I am thinking along, any other ideas experts?
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