My girlfriend bought a 1TB My Book Studio Edition (WDH1Q10000) External USB 2.0/Hard drive.
I formatted it in win xp pro sp3 using NTFS and had no problems with it on my computer. She then plugged it into her vista laptop and although she had occasional problems with the hard drive not being recognized after it had gone into hibernation/stand by it worked.
I then found out that this was a known problem with vistas laptop hibernation/stand by features and we had no futher problems for a while.
Then one day after turning on the laptop the hard drive wasn't recognized at all in windows explorer ("My Computer"). It was however listed in disk management under admin tools, but it was seen as a empty space and needed to be formatted.
I then plugged it into my xp computer and although it was recognized in windows explorer, it crahsed everytime you would open it.
I phoned up Western digital and after running a diagnostic tool they said that it was either a faulty HDD or a faulty controller, and that they would replace it. However we would really like to keep the files on there as there are a lot of memorable photos and videos on it.
A WD technician reccomendded getDataBack recovery tool. I started to read up on it, but read that its possible that I could do more damage to the drive and therefore lose more files (depending on whether the drive or controller is broken).
The technician also said the other option would be to remove the drive and then put it into a different case or plug it in directly to my computer using a sata cable and see if that works, but that would only work if the controller was broken and not the drive itself.
My question is what do people reccomend ? Run getdataback and see how much I can get back? or remove the drive and plug it in directly to my computer to see whether it was the controller that was broken. The disadvantgae of removing the drive is that I would no longer have the option of sending it back to get a new one. (Or wouldnt they notice?).
Sorry about the long post, we just have a lot of nice photos on there that we would like to keep, and therefore would like to know the best route. Unfortunately professional data recovery is just too expensive for us.