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How do I get the Secure Gateway and Web Interface working on the same server?

Posted on 2009-04-15
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Last Modified: 2013-11-11
I have the Citirx Secure Gateway 3.1 and the Citrix Web Interface installed on the same server (Windows Server 2008). I am having difficulty setting up the Secure Gateway. I get almost to the end of the configuration and have an issue connecting to the web interface. I accept the defaults on the "Details of the server running the Web Interface" page. I then choose next and I receive an error that says "Unable to connect to the specified server." (see picture below)

I have the radio button selected next to "Indirect." I also have the box checked next to "Installed on this computer." I left the default TCP port as 80.

I followed the instructions here, but I still receive the same error: http://www.msterminalservices.org/articles/Install-Configure-Citrix-Web-Interface-Secure-Gateway-Part2.html

I can reach the server at https://FQDN:444, but when I try https://FQDN:443 I get the following:
Bad Gateway!
The proxy server received an invalid response from an upstream server.

If you think this is a server error, please contact the webmaster.

Error 502
FQDN
04/15/09 11:47:05
Citrix XTE
------
I also tried: http://www.experts-exchange.com/Software/System_Utilities/Remote_Access/Citrix/Q_24050860.html

I can reach the server at https://FQDN:444, but when I try https://FQDN:443 I get the following:
Bad Gateway!
The proxy server received an invalid response from an upstream server.

If you think this is a server error, please contact the webmaster.

Error 502
FQDN
04/15/09 11:47:05
Citrix XTE

I can still reach the server at https://FQDN:444, but when I try https://FQDN:443 I get the following:

Ideas?

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Question by:sangwen
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7 Comments
 
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Assisted Solution

by:Carl Webster
Carl Webster earned 250 total points
ID: 24149682
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Author Comment

by:sangwen
ID: 24150351
I actually reference this documentation during the installatin process. The problem I encounter occurs at Figure 27 in part 3 of the guide.

Each time, I receive the error "Unable to connect to specified server."

I even added the suggested entries into the hosts file, still no luck.
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LVL 37

Expert Comment

by:Carl Webster
ID: 24150379
From the CSG server can you ping the XenApp server by FQDN and or IP?
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LVL 1

Author Comment

by:sangwen
ID: 24150494
Yes I can ping the IP address (10.1.1.108) of the XenApp server and the FQDN, which is just it's hostname. I was able to resolve the STA ID from the XenApp server also (Figure 18-19 of Part 3). That leads me to believe the connection between the ticketing agent and the CSG seems to be working. I think it has to be something I've misconfigured for the communication between the WI and the CSG.
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Author Comment

by:sangwen
ID: 24160261
Do you have any other suggestions?
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LVL 37

Expert Comment

by:Carl Webster
ID: 24160440
Did you check any of the boxes for encrypting any of the traffic between servers?

Can you send me print screens of all the CSG setup steps?  webster at carlwebster dot com
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LVL 1

Accepted Solution

by:
sangwen earned 0 total points
ID: 24172067
I figured it out. I had originally had AD set up on the XenApp server. When I removed it, it corrupted the administrative profile, which was the installer for most of the programs. I noticed this when I tried to reinstall XenApp for good measure.

After reloading the OS, the installation went without any issues. I did follow your guides again (thank you for that) and only had to make minimal tweaks since I was installing XenApp 5.0 on a W2K8 x64 bit server.

Thanks again for your help. I'll assign partial points for the assist.
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