[Last Call] Learn about multicloud storage options and how to improve your company's cloud strategy. Register Now


Remote domain credentials for a share accepted from all but one user

Posted on 2009-04-15
Medium Priority
Last Modified: 2012-05-06
We have a site with a VPN to a client network.  In order to transfer files, the client has shared a folder on their domain and set up an account, "CLIENTDOMAIN\ourcompany", to give us access.  We are able to access this folder from multiple computers on our domain by supplying these credentials when attempting to access the folder, but one specific user cannot access the folder with these credentials.  When the are input, the user dialogue simply reappears and we are unable to gain access.  My question is, why would one specific user on our domain be unable to access this remote share, while other users with the same rights (including a fresh copy of the user made in AD) can access it fine?
Question by:LawIS
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
LVL 66

Expert Comment

ID: 24149969
Its a common shared Username/password, that works for others' PCs?

Thats odd...
LVL 66

Accepted Solution

johnb6767 earned 500 total points
ID: 24149972
Any chance there is a saved credential on thier local machine to this share, with out of date creds?

control keymgr.dll

Run the above from a Run command, and see if there is anything listed...

Author Comment

ID: 24150008
I agree, even stranger is that running:

NET USE X: \\Server\Share /User:CLIENTDOMAIN\ourcompany password

manually will connect fine, but getting it to come up from explorer by navigating to the folder or by typing "\\Server\Share" into the run dialogue does not work. I consistently am not allowed access using the same credentials.

Author Comment

ID: 24150093
Wow, good call johnb.  I checked and there was an entry for "\\Server" there.  

Strangely, the credentials for this account never changed and this user was connecting fine until recently, but the stored credentials in the keymgr.dll entry were incorrect.  What determines an entry, simply checking the "remember this password" box?
LVL 66

Expert Comment

ID: 24150811
Pretty much, once the flag to Save is checked, it writes it there..... I believe it should be saved after the connection attempt, not necessarily the connection success....

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you’re involved with your company’s wide area network (WAN), you’ve probably heard about SD-WANs. They’re the “boy wonder” of networking, ostensibly allowing companies to replace expensive MPLS lines with low-cost Internet access. But, are they …
Make the most of your online learning experience.
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Monitoring a network: why having a policy is the best policy? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the enormous benefits of having a policy-based approach when monitoring medium and large networks. Software utilized in this v…
Suggested Courses

650 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question