Delay in connecting to Exchange Server

Posted on 2009-04-15
Last Modified: 2012-08-14
One user has a delay in connecting to our 2007 Exchange Server.  This seems to have just started a few weeks ago.  His Blackberry desktop software loads on startup, but it cant connect and tells me the exchange server is unavailable.  If i close it and wait a minute, it connects fine.  I disabled auto startup of the software and rebooted.  After windows loaded, I tried to open outlook (2003) and got the same message "The exchange server is unavailable".  If I wait about a minute or so outlook opens fine.  I deleted his profile and recreated but the same thing happens.  Not sure why its so slow at connecting the the exchange server...the problem seems to have started out of no where a couple weeks ago.  Any thoughts?  When it says the exchange server is unavailble, Im able to ping it fine.
Question by:amy150
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LVL 14

Expert Comment

ID: 24150469
Please answer the following:

1) If you try a different user account (with similar rights) on the same computer is the behavior the same?

2) If you try the same user account on a different computer is the behavior the same?

Expert Comment

ID: 24151355
Is this user local to the Exchange server, or are we talking about a remote user?

Author Comment

ID: 24151366
Local User
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LVL 14

Expert Comment

ID: 24151677
Local meaning he / she is in the same AD site?

Also, it would be helpful if you could respond to my previous questions.

Author Comment

ID: 24185745
Sorry for the delay, I found out this is a problem with Roxio in the blackberry software.  Im currently working on it now and will post the solution when I can.

Accepted Solution

amy150 earned 0 total points
ID: 24214188
This was a Roxio issue in the latest Blackberry Desktop Software.  There was an event that kept saying "Timeout (30000 miliseconds) waiting for the Roxio Hard Drive Watcher 9 service to connect".  Removing it from startup didnt help, so I finally removed the Blackberry software and it stopped.  I rolled back to the previous version and it working fine now.

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