?
Solved

Fullname for contacts in views is being inverted in Dynamics CRM 4.0

Posted on 2009-04-15
1
Medium Priority
?
453 Views
Last Modified: 2012-06-27
We have strange issue that has cropped up today.

When our users are creating contacts some of the contacts have thier full name in
default and advanced find view as Lastname Firstname where normally it has been Firstname Lastname. So now we have a mix of contacts some with John Smith and some with Smith John as thier full name.

Does anyone know what the issue is? We are using Dynamics CRM 4.0

thanks in advance for your help.
0
Comment
Question by:isnoc
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 10

Accepted Solution

by:
crm_info earned 1000 total points
ID: 24150137
Yes - someone changed the default way that full names are stored in CRM.  Check this setting (web version of CRM):
Settings | Administration | System Settings | General Tab -
Look for the "set the full name format" setting right at the top and change as desired.  If you want to get the names consistent, you'll need to setup a workflow to do this or you'll need to manually change the names.
0

Featured Post

NFR key for Veeam Backup for Microsoft Office 365

Veeam is happy to provide a free NFR license (for 1 year, up to 10 users). This license allows for the non‑production use of Veeam Backup for Microsoft Office 365 in your home lab without any feature limitations.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This is a walkthrough guide I wrote whilst upgrading my on-premise MS Dynamics CRM 3.0 deployment to 4.0. This covers the actual installation of the product to a working level for my system, I ran into a lot of issues that the steps below fixed so h…
Desired Skill Set for Microsoft Dynamics CRM Technical Resources – Part I
NetCrunch network monitor is a highly extensive platform for network monitoring and alert generation. In this video you'll see a live demo of NetCrunch with most notable features explained in a walk-through manner. You'll also get to know the philos…
Monitoring a network: how to monitor network services and why? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the philosophy behind service monitoring and why a handshake validation is critical in network monitoring. Software utilized …
Suggested Courses

764 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question