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Outlook 2007 officelifeboathang

Posted on 2009-04-15
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Last Modified: 2012-05-06
Hi There,

After researching the web for a while, I have noticed that many people had experienced some sort of the same problem. Here it goes. My Outlook 2007 started to hung after starts. The inbox gets populated, however, the reading pane does not show the corresponding e-mail. Right there it hungs up. Started to do it out of the blue. Is not a random but a very consistent problem. It does it every time. Outlook has been working consistently and fairly OK even with the connector. I am running XP with Sonicwall, Panda, Spybot, Malwarebytes installed.

The error to be sent is: EventType : officelifeboathang     P1 : outlook.exe     P2 : 12.0.6316.5000  P3 : ntdll.dll     P4 : 5.1.2600.5512.
The system works in safe mode.

Here are the things I tried unsuccesfully:
Have made a new profile
Have erased (and recreated) the 4 outlook setup files.
Remove all add-ins and all corresponding keys in the registry.
Remove Skype.
Uninstall and Re-install Outlook Also I tried the Repair
I run Office Diagnostics without any error.
Have all updates in XP and Office installed
I have tried every possible solution in different forums.

Any help would be greatly appreciated.

 
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Question by:mobilincus
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16 Comments
 
LVL 47

Expert Comment

by:apache09
ID: 24162866
Close Outlook and Reopen using:
Start>Run>Outlook.exe /safe

Does it open correctly?

If it does, its likely this issue is due to an Add-In.

There are known addins (Adobe Acrobat 6 and SnagIt) that does cause 2007 to Hang/Crash

To disable them browse to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins and change the load behavior for Acrobat, SnagIt to 0.

Now try Outlook Again.

If you still have the same problem, go back to Add-Ins in Registry.
Disable ALL Non Microsoft Add-Ins by setting the load behavior to 0.

Now Open Outlook and test.

If Outlook Now works correctly then go back and enable the Add Ins one at a time until you find the one that is causing the problem.


If Exchange is being used:

Check that cached Exchange Mode is not on.
Tools>Account Settings>Open Users Account Details
Right under Exchange Server name, Untick box that says, "Use Cached Exchange Mode"
0
 

Author Comment

by:mobilincus
ID: 24163768
Outlook works in safe mode

I had disabled all add-ins in the trusted Center and in the registry. All keys LoadBehavior were turned 0 including Microsoft. I don't have any non Microsoft.

I am not using Exchange.

Still does not work.
0
 
LVL 47

Expert Comment

by:apache09
ID: 24163834
Right.

Now, if you dont already know, just to explain what Outlook /safe does.

Outlook.exe /safe: starts Outlook without Microsoft Exchange Client Extensions (ECE), the Reading Pane, or toolbar customizations. Component Object Model (COM) add-ins are turned off.

As there are several items turned off in /Safe mode we can now narrow down the issue(s) a bit more by using the additional Command Line Switches.

Outlook.exe /safe:1    
Outlook.exe /safe:3    
Outlook.exe /safe:4

Try these and report which ones allow Outlook to work and which ones do not allow Outlook to work.


0
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LVL 47

Expert Comment

by:apache09
ID: 24163844
FYI: What the above Command Line Switches do.

/safe:1
 Starts Outlook with the Reading Pane off.
 
/safe:3
 Starts Outlook with Microsoft Exchange Client Extensions (ECE) turned off, but listed in the Add-In Manager. Component Object Model (COM) add-ins are turned off.
 
/safe:4
 Starts Outlook without loading outcmd.dat (customized toolbars).
 
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Author Comment

by:mobilincus
ID: 24164050

Here are the results:

safe :1 Does not Work
safe :3 Works
safe :4 Does not Work

Thanks for the info and help
0
 
LVL 47

Expert Comment

by:apache09
ID: 24164306
Given th ose Results I would now try renaming or deleting outcmd.dat, and views.dat.
Just to be sure I would do the same for Extend.dat and Frmcache.dat  
Outlook will recreate these files as needed.

Look for these files at the following locations in Windows XP and Vista:

Outcmd.dat:
C:\Documents and Settings\<username>\Local Settings\Application Data\Microsoft\Outlook
C:\Users\<username>\AppData\Roaming\Microsoft\Outlook

Extend.dat:
C:\Documents and Settings\<username>\Application Data\Microsoft\Outlook
C:\Users\<username>\AppData\Local\Microsoft\Outlook

Frmcache.dat:
C:\Documents and Settings\<username>\Application Data\Microsoft\Outlook
C:\Users\<username>\AppData\Local\Microsoft\FORMS

Views.dat:
C:\Documents and Settings\<username>\Application Data\Microsoft\Outlook
C:\Users\<username>\AppData\Local\Microsoft\Outlook
0
 

Author Comment

by:mobilincus
ID: 24164442
After erasing the 3 files (Views.dat was not found), still does not work.

If it is of any help, Outcmd was not recreated but the remainder 2 (Extend.dat and Frmcache.dat) were found after unsuccesfullly running outlook.

Could the inexistance of Views.dat cause this problem? Views.dat still missing after running outlook.
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LVL 47

Expert Comment

by:apache09
ID: 24164465
Hrmm..close Outlook and Reopen using
Start>Run>Outlook.exe /cleanviews

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Author Comment

by:mobilincus
ID: 24169517
It works well with this last command ( /cleanviews) but still does'nt by itself.
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LVL 47

Assisted Solution

by:apache09
apache09 earned 1000 total points
ID: 24181605
Is there anything you can think of that would be affecting the way your inbox or Outlook is displayed?

CleanViews Restores default views. All custom views that you created are lost.

Because of this we can determine that there is possibly still an Add-In, or something, that is still creating a custom view in Outlook that is causing this error.

When you previously looked for Views.dat, did you search Hidden Files and Folders?

If you didnt, Right CLick on Start>Explore>
At the top go to
Tools>Folder Options>View Tab
Place a check next to "Show Hidden Files and Folders"
Apply & OK

Now try the search again.

Once found, delete Views.dat

Just Out of Curiosity.
If you open Outlook using /cleanprofile   does this fix it?




0
 
LVL 3

Expert Comment

by:josephms
ID: 24182471
Have u installed Office 2007 SP1?
If not install it and try.
If not working, uninstall Office software and remove all the relevant folders manually.
Then reinstall Office 2007.

Regards,
Joseph
0
 

Author Comment

by:mobilincus
ID: 24188535
josephms: I tried that initially and was unsuccesfull.

apache09: Let me tell you the new status. I deactivate all startup components in the msconfig and has started to work fine. I have not spot yet which program makes the outlook crashes. I am activating in one by one and see if I can post what happens. To answer your question, I was seeing the hidden files when I did not find views.dat. I still not have it. Are these files needed to make outlook work properly? Should I get them?
0
 

Author Comment

by:mobilincus
ID: 24237152
I cannot say that disabling the startup correct the problem. It just worked for a few days and is not working again. I am suspecting some form of malware. I can't update windows and Panda crashes as well as Antivir cannot update. I cannot explain otherwise why so many things are not working at once.
0
 
LVL 3

Expert Comment

by:josephms
ID: 24238284
Try 'System Restore' and take back the settings to an earlier time when it worked fine.

Regards,
Joseph
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Author Comment

by:mobilincus
ID: 24243092
Tried that unsuccesfully a few days ago. Thanks
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Accepted Solution

by:
mobilincus earned 0 total points
ID: 24264092
I cannot say that a solution has been found, however, after running different antivirus especially Avira and spybot, Outlook has started to work flawlessly. A Trojan called TR/Gendal.816509 was found and quarentined by Avira just before working again. Nothing else changed since, however I am not convinced that this was the cause. I'll close the question now, Thnaks everybody.
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