Outlook 2007 officelifeboathang
Hi There,
After researching the web for a while, I have noticed that many people had experienced some sort of the same problem. Here it goes. My Outlook 2007 started to hung after starts. The inbox gets populated, however, the reading pane does not show the corresponding e-mail. Right there it hungs up. Started to do it out of the blue. Is not a random but a very consistent problem. It does it every time. Outlook has been working consistently and fairly OK even with the connector. I am running XP with Sonicwall, Panda, Spybot, Malwarebytes installed.
The error to be sent is: EventType : officelifeboathang P1 : outlook.exe P2 : 12.0.6316.5000 P3 : ntdll.dll P4 : 5.1.2600.5512.
The system works in safe mode.
Here are the things I tried unsuccesfully:
Have made a new profile
Have erased (and recreated) the 4 outlook setup files.
Remove all add-ins and all corresponding keys in the registry.
Remove Skype.
Uninstall and Re-install Outlook Also I tried the Repair
I run Office Diagnostics without any error.
Have all updates in XP and Office installed
I have tried every possible solution in different forums.
Any help would be greatly appreciated.
After researching the web for a while, I have noticed that many people had experienced some sort of the same problem. Here it goes. My Outlook 2007 started to hung after starts. The inbox gets populated, however, the reading pane does not show the corresponding e-mail. Right there it hungs up. Started to do it out of the blue. Is not a random but a very consistent problem. It does it every time. Outlook has been working consistently and fairly OK even with the connector. I am running XP with Sonicwall, Panda, Spybot, Malwarebytes installed.
The error to be sent is: EventType : officelifeboathang P1 : outlook.exe P2 : 12.0.6316.5000 P3 : ntdll.dll P4 : 5.1.2600.5512.
The system works in safe mode.
Here are the things I tried unsuccesfully:
Have made a new profile
Have erased (and recreated) the 4 outlook setup files.
Remove all add-ins and all corresponding keys in the registry.
Remove Skype.
Uninstall and Re-install Outlook Also I tried the Repair
I run Office Diagnostics without any error.
Have all updates in XP and Office installed
I have tried every possible solution in different forums.
Any help would be greatly appreciated.
ASKER
Outlook works in safe mode
I had disabled all add-ins in the trusted Center and in the registry. All keys LoadBehavior were turned 0 including Microsoft. I don't have any non Microsoft.
I am not using Exchange.
Still does not work.
I had disabled all add-ins in the trusted Center and in the registry. All keys LoadBehavior were turned 0 including Microsoft. I don't have any non Microsoft.
I am not using Exchange.
Still does not work.
Right.
Now, if you dont already know, just to explain what Outlook /safe does.
Outlook.exe /safe: starts Outlook without Microsoft Exchange Client Extensions (ECE), the Reading Pane, or toolbar customizations. Component Object Model (COM) add-ins are turned off.
As there are several items turned off in /Safe mode we can now narrow down the issue(s) a bit more by using the additional Command Line Switches.
Outlook.exe /safe:1
Outlook.exe /safe:3
Outlook.exe /safe:4
Try these and report which ones allow Outlook to work and which ones do not allow Outlook to work.
Now, if you dont already know, just to explain what Outlook /safe does.
Outlook.exe /safe: starts Outlook without Microsoft Exchange Client Extensions (ECE), the Reading Pane, or toolbar customizations. Component Object Model (COM) add-ins are turned off.
As there are several items turned off in /Safe mode we can now narrow down the issue(s) a bit more by using the additional Command Line Switches.
Outlook.exe /safe:1
Outlook.exe /safe:3
Outlook.exe /safe:4
Try these and report which ones allow Outlook to work and which ones do not allow Outlook to work.
FYI: What the above Command Line Switches do.
/safe:1
Starts Outlook with the Reading Pane off.
/safe:3
Starts Outlook with Microsoft Exchange Client Extensions (ECE) turned off, but listed in the Add-In Manager. Component Object Model (COM) add-ins are turned off.
/safe:4
Starts Outlook without loading outcmd.dat (customized toolbars).
/safe:1
Starts Outlook with the Reading Pane off.
/safe:3
Starts Outlook with Microsoft Exchange Client Extensions (ECE) turned off, but listed in the Add-In Manager. Component Object Model (COM) add-ins are turned off.
/safe:4
Starts Outlook without loading outcmd.dat (customized toolbars).
ASKER
Here are the results:
safe :1 Does not Work
safe :3 Works
safe :4 Does not Work
Thanks for the info and help
Given th ose Results I would now try renaming or deleting outcmd.dat, and views.dat.
Just to be sure I would do the same for Extend.dat and Frmcache.dat
Outlook will recreate these files as needed.
Look for these files at the following locations in Windows XP and Vista:
Outcmd.dat:
C:\Documents and Settings\<username>\Local Settings\Application Data\Microsoft\Outlook
C:\Users\<username>\AppDat
Extend.dat:
C:\Documents and Settings\<username>\Applic
C:\Users\<username>\AppDat
Frmcache.dat:
C:\Documents and Settings\<username>\Applic
C:\Users\<username>\AppDat
Views.dat:
C:\Documents and Settings\<username>\Applic
C:\Users\<username>\AppDat
Just to be sure I would do the same for Extend.dat and Frmcache.dat
Outlook will recreate these files as needed.
Look for these files at the following locations in Windows XP and Vista:
Outcmd.dat:
C:\Documents and Settings\<username>\Local Settings\Application Data\Microsoft\Outlook
C:\Users\<username>\AppDat
Extend.dat:
C:\Documents and Settings\<username>\Applic
C:\Users\<username>\AppDat
Frmcache.dat:
C:\Documents and Settings\<username>\Applic
C:\Users\<username>\AppDat
Views.dat:
C:\Documents and Settings\<username>\Applic
C:\Users\<username>\AppDat
ASKER
After erasing the 3 files (Views.dat was not found), still does not work.
If it is of any help, Outcmd was not recreated but the remainder 2 (Extend.dat and Frmcache.dat) were found after unsuccesfullly running outlook.
Could the inexistance of Views.dat cause this problem? Views.dat still missing after running outlook.
If it is of any help, Outcmd was not recreated but the remainder 2 (Extend.dat and Frmcache.dat) were found after unsuccesfullly running outlook.
Could the inexistance of Views.dat cause this problem? Views.dat still missing after running outlook.
Hrmm..close Outlook and Reopen using
Start>Run>Outlook.exe /cleanviews
Start>Run>Outlook.exe /cleanviews
ASKER
It works well with this last command ( /cleanviews) but still does'nt by itself.
SOLUTION
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Have u installed Office 2007 SP1?
If not install it and try.
If not working, uninstall Office software and remove all the relevant folders manually.
Then reinstall Office 2007.
Regards,
Joseph
If not install it and try.
If not working, uninstall Office software and remove all the relevant folders manually.
Then reinstall Office 2007.
Regards,
Joseph
ASKER
josephms: I tried that initially and was unsuccesfull.
apache09: Let me tell you the new status. I deactivate all startup components in the msconfig and has started to work fine. I have not spot yet which program makes the outlook crashes. I am activating in one by one and see if I can post what happens. To answer your question, I was seeing the hidden files when I did not find views.dat. I still not have it. Are these files needed to make outlook work properly? Should I get them?
apache09: Let me tell you the new status. I deactivate all startup components in the msconfig and has started to work fine. I have not spot yet which program makes the outlook crashes. I am activating in one by one and see if I can post what happens. To answer your question, I was seeing the hidden files when I did not find views.dat. I still not have it. Are these files needed to make outlook work properly? Should I get them?
ASKER
I cannot say that disabling the startup correct the problem. It just worked for a few days and is not working again. I am suspecting some form of malware. I can't update windows and Panda crashes as well as Antivir cannot update. I cannot explain otherwise why so many things are not working at once.
Try 'System Restore' and take back the settings to an earlier time when it worked fine.
Regards,
Joseph
Regards,
Joseph
ASKER
Tried that unsuccesfully a few days ago. Thanks
ASKER CERTIFIED SOLUTION
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Start>Run>Outlook.exe /safe
Does it open correctly?
If it does, its likely this issue is due to an Add-In.
There are known addins (Adobe Acrobat 6 and SnagIt) that does cause 2007 to Hang/Crash
To disable them browse to HKEY_LOCAL_MACHINE\SOFTWAR
Now try Outlook Again.
If you still have the same problem, go back to Add-Ins in Registry.
Disable ALL Non Microsoft Add-Ins by setting the load behavior to 0.
Now Open Outlook and test.
If Outlook Now works correctly then go back and enable the Add Ins one at a time until you find the one that is causing the problem.
If Exchange is being used:
Check that cached Exchange Mode is not on.
Tools>Account Settings>Open Users Account Details
Right under Exchange Server name, Untick box that says, "Use Cached Exchange Mode"