Having problems with hanging Microsoft Office 2003 applications.
Posted on 2009-04-15
I have some users that seem to be having the same problem, but with different applications. One of them has an issue with word, and the other has the issue with Power Point. Basically When opening the program, it freezes while loading, then will run. A bit later when they are working on it, it will freeze again. The event viewer for the Word problem inparticular shows 2 specific faults repeatedly. They are:
Hanging application WINWORD.EXE, version 11.0.8237.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
Fault bucket 1047655205.
The computer with the power point problem has the same things, but obviously shows powerpnt, rather than winword. I am guessing that if I can figure out the problem for one, I can solve the other. We have already checked the fact that the docs could have pictures, but they dont. It is plain text. I tried creating a new doc with only a few lines of text and saving it. When reopening it, it did the same thing.
Can anybody help me out with this. The answer is probably right in front of me, but having a problem finding it. Thanks a lot guys!!