Having problems with hanging Microsoft Office 2003 applications.

Posted on 2009-04-15
Last Modified: 2012-05-06
I have some users that seem to be having the same problem, but with different applications.  One of them has an issue with word, and the other has the issue with Power Point.  Basically When opening the program, it freezes while loading, then will run.  A bit later when they are working on it, it will freeze again.  The event viewer for the Word problem inparticular shows 2 specific faults repeatedly.  They are:

Hanging application WINWORD.EXE, version 11.0.8237.0, hang module hungapp, version, hang address 0x00000000.


Fault bucket 1047655205.

The computer with the power point problem has the same things, but obviously shows powerpnt, rather than winword.  I am guessing that if I can figure out the problem for one, I can solve the other.  We have already checked the fact that the docs could have pictures, but they dont.  It is plain text.  I tried creating a new doc with only a few lines of text and saving it.  When reopening it, it did the same thing.  

Can anybody help me out with this.  The answer is probably right in front of me, but having a problem finding it.  Thanks a lot guys!!
Question by:lifepro
    LVL 24

    Accepted Solution

    I'd guess virus scanner as a start. Disable it and see if that helps.

    Alternatively, could be an add-in. What do you have installed? Here's how you can tell:

    What add-ins are loaded?

    Oh, here's a trick from Steve Rindsberg:

    Start PowerPoint itself, rather than starting by doubleclicking a PPT file icon.  

    Create a new file and save it to a folder on your desktop (and specifically
    NOT on an external or network drive).

    Call it e.g. TEMP1.PPT

    Save it again as TEMP2.PPT

    repeat until you get to TEMP10.

    Now quit PPT and restart it.
    LVL 12

    Assisted Solution

    Also, install a generic Windows Printer Driver, such as the HP 4J and set it to the default printer.  Reopen the documents.  This could happen if the Printer driver is corrupt.

    Also, recreate the on Both PCs.
    LVL 12

    Expert Comment

    The fix used should be posted to validate that the suggestions by the Experts did not lead to the fix.  If the fix pertained to either solution, the points should be awarded accordingly.
    LVL 24

    Expert Comment

    If the poster doesn't come back, I'd split the points between geneus and me. Both of us gave good suggestions for this issue -- printer drivers, for example, can affect both PPT and Word performance. There's no way to tell what worked (or not) without more input from the original poster.

    Author Closing Comment

    It ended up being an old DC of ours that for some reason this particular computer's office install was still trying to access. Haven't found why the old server is needed yet, but a full uninstall/reinstall of office did not fix it, so it must be stuck in the registry somewhere.

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