Printer server properties - Created custom form - Not selectable option in Paper Size dropdown.

I've created a custom form in Printers and Faxes -> File -> Server Properties, however, when I go to select this form in the Paper Size dropdown it doesn't appear...

I've tried to modify an existing form's dimensions to use it... but it disappeared as well.

Can anyone help me to find out why?
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zTechSupportPhysAsked:
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ComputerTechieCommented:
Could it be as simple as updating the driver or downgrading them.
CT
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zTechSupportPhysAuthor Commented:
Sorry for not responding sooner, I got a little backed up with other duties.  
There are only two drivers for this particular printer, one that is Raster and another that is not.  We are currently under the impression that it is either driver related or service pack related and are currently testing it on VM Ware images.

Thank you.
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