I have a client who was installing IE8 on his laptop. The install said to not turn the computer off during it, which he noted. He unplugged the laptop, thinking the battery would hold, and it didn't. It shut the laptop down. Now, when the laptop boots, after the Windows XP splash screen, it goes to just a black screen with the cursor. The cursor can be moved, but no menus come up. CTRL+ALT+DEL doesn't work. Come back 15 minutes later, and no progress. When you restart it, it says Windows didn't shut down properly, and give you boot options. I've tried all the Safe Modes with the same result. I've tried Last Known Good with the same result.
In my searching for an answer, I saw something that suggested it might be a corrupted registry, which made sense, so I tried to do that using this KB article:http://support.microsoft.com/kb/307545
, but that didn't work either. When It came to boot back into Windows to try to run System Restore, same black screen showed up.
I then tried to repair the installation of Windows from the XP Pro CD. It appeared to do everything it was supposed to. After it was done, booted into Windows, and got the same black screen.
Also, in my searching, I came acroos this post in which the poster assumed that the Windows Update files that were updating wrote something to say to continue installation on reboot, but since they didn't complete, it corrupted something: http://forums.techarena.in/windows-xp-support/1120965.htm
Nothing I've been trying is working. Any ideas on what's going on and how to correct it? The only access I have is System Recovery Console, and if I have to, I can drop the drive into another computer as a slave and do what I need to do.
It's looking like I have to reinstall, but I don't really want to do that, so I want to keep that as a last resort only.