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IE 7 Browsing Issue

Have encountered an issue with some IE7 users recently when browsing to www.google.com.au. An error is appearing stating "Internet Explorer cannot open Internet site http://www.google.com.au/."

This isnt happening with all users but a majority. Browsing to igoogle.com is working fine. Was hoping someone might of experienced something similar in the past and might have a few suggestions?
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cciwa
Asked:
cciwa
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1 Solution
 
war1Commented:
Hello cciwa,

1. Clear your DNS cache.  Go to Start > Run and type CMD
and hit OK.
At the command prompt, type ipconfig /flushDNS
and hit OK.

2. Clear your cache.  Go to Tools > Internet Options > General tab.  Under Temporary Internet Files, click "Delete Files" button. Also click "Delete Cookies" button. Click OK.

3. Reset the Maximum Transmission Unit in the registry
http://www.pctools.com/guides/registry/detail/280/

4. If no joy, check if your PC is blocking the site.  Do a search for HOSTS file and open it with an editor like Notepad. Delete any line that has the blocked site in it.

HOSTS file is located in
Windows XP      =      C:\WINDOWS\SYSTEM32\DRIVERS\ETC
Windows 2K     =     C:\WINNT\SYSTEM32\DRIVERS\ETC
Win 98/ME     =     C:\WINDOWS

It is a hidden file. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

5a. If you are using Internet Explorer, check if the site is restricted or blocked.  Go to Tools > Internet Options > Security. Highlight Restricted Sites and see if the blocked site is located there.

5b. Also under Content tab > Content Advisor, check if the site is restricted there. Remove it.

5c. Also, under Security tab, add the website to your trusted zone.

6. Check if antispyware, antivirus, or firewall is blocking the website. Disable these programs one by one.

Hope this helps!
war1
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Tapan PattanaikSenior EngineerCommented:
u can try for this:

1. delete Preserve Favorites Website data, Temporary Internet Files, Cookies, History, Form Data, Passwords, InPrivate Filtering data from

tools-->General-->delete-> (then check all)--> delete

2. go to the run i.e. Start-->run

type "prefetch" --> then OK--> delete all prefetch by ctrl+A ,delte

similarly

type "$temp%--> follow the above procedures
type "%recent"--> follow the above procedures
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Tapan PattanaikSenior EngineerCommented:
not follow my above post,

u can try for this:

1. delete Preserve Favorites Website data, Temporary Internet Files, Cookies, History, Form Data, Passwords, InPrivate Filtering data from

tools-->General-->delete-> (then check all)--> delete

2. go to the run i.e. Start-->run

type "prefetch" --> then OK--> delete all prefetch by ctrl+A ,delte

similarly

type "%temp%"--> follow the above procedures
type "recent"--> follow the above procedures
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cciwaAuthor Commented:
Thanks for the suggestions but I have gone through each one step by step on a few of the machines with the issue and no luck.

The PC's have all WSUS security updates with the exceptions of the latest (Have installed on a machine using for test and made no difference)
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war1Commented:
In one of the problem, test if resetting IE settings in Tools > Internet Options > Advanced tab, will fix the problem.
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cciwaAuthor Commented:
I have tried that without any luck.

What I did do is go into Managed Add-Ons and disabled any add-ons that were not from MS. I then enabled add-ons one by one until I came to Adobe Flash Player. When I disabled this the error did not appear. I tried the same on another PC and error still appeared.

Not sure if it is a Flash Issue that could be causing it.
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cciwaAuthor Commented:
It appears that this has either rightted itself on all PC's (No Changes have been made) or some underlying change has been made on Google Web Page??

Anyway the issue has been resolved.
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war1Commented:
cciwa, glad the issue is fixed.
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