Blade42
asked on
USB Drive recognized but is inaccessible
I have a FreeAgent Go drive I am trying to get to work on a Windows XP computer with SP3 installed. This is the second drive i have tried. The first was 1TB Western Digital. Windows would recognize that a drive was plugged in but would not recognize the device.
With the Seagate Go 320GB it recognizes it. Installs the driver and the Device shows up under Hard Drives in device manager. When i try to populate the volume I get the Device Unknown and Status unreadable.
It does not show up in Disk Manger , or in Windows Explorer/My computer.
I have tried different ports/remove and reinstall etc.. Any ideas?
Thanks in advance.
With the Seagate Go 320GB it recognizes it. Installs the driver and the Device shows up under Hard Drives in device manager. When i try to populate the volume I get the Device Unknown and Status unreadable.
It does not show up in Disk Manger , or in Windows Explorer/My computer.
I have tried different ports/remove and reinstall etc.. Any ideas?
Thanks in advance.
ASKER
The compatibility according to the site says XP/Vista.
ASKER
Also the drive works on another XP system.
Then the problem has to be with your pc.
"The first was 1TB Western Digital. Windows would recognize that a drive was plugged in but would not recognize the device."
For that usb drive, did you get a cd with it or something, because apparently your system doesnt have the drivers to run it.
Search the site for the drivers of that usb drive and install them.
"The first was 1TB Western Digital. Windows would recognize that a drive was plugged in but would not recognize the device."
For that usb drive, did you get a cd with it or something, because apparently your system doesnt have the drivers to run it.
Search the site for the drivers of that usb drive and install them.
here some things to try :
Remove old hardware devices :
go to Start>right click My computer>properties>device manager
in the view tab - click : "show hidden devices"
inspect device manager for all hidden devices, and remove them
http://support.microsoft.com/kb/925196
OR :
Remove all USB drivers with: https://filedb.experts-exchange.com/incoming/ee-stuff/6853-RENEWUSB.zip ---> Now reboot and test.
Delete the "UpperFilters" and "LowerFilters" registry values from:
HKEY_LOCAL_MACHINE\SYSTEM\ CurrentCon trolSet\Co ntrol\Clas s\{36FC9E6 0-C465-11C F-8056-444 553540000}
you can also reset the usb :
rundll32.exe setupapi,InstallHinfSectio n DefaultInstall 132 C:\WINDOWS\inf\usbstor.inf
rundll32.exe setupapi,InstallHinfSectio n DefaultInstall 132 C:\WINDOWS\inf\usb.inf
rundll32.exe setupapi,InstallHinfSectio n DefaultInstall 132 C:\WINDOWS\inf\usbport.inf
rundll32.exe setupapi,InstallHinfSectio n DefaultInstall 132 C:\WINDOWS\inf\usbprint.in f
Remove old hardware devices :
go to Start>right click My computer>properties>device
in the view tab - click : "show hidden devices"
inspect device manager for all hidden devices, and remove them
http://support.microsoft.com/kb/925196
OR :
Remove all USB drivers with: https://filedb.experts-exchange.com/incoming/ee-stuff/6853-RENEWUSB.zip ---> Now reboot and test.
Delete the "UpperFilters" and "LowerFilters" registry values from:
HKEY_LOCAL_MACHINE\SYSTEM\
you can also reset the usb :
rundll32.exe setupapi,InstallHinfSectio
rundll32.exe setupapi,InstallHinfSectio
rundll32.exe setupapi,InstallHinfSectio
rundll32.exe setupapi,InstallHinfSectio
ASKER
I tired each of those suggestions and now the device is installing as unknown device rather than even recognizing it as a Free Agent Go.
try updating the chipset driver then
ASKER
Is there a good way to tell which chipset drivers to install?
normally you look what mobo you have, or pc model.
you find the drivers on their site
you can seeit in device manager -for many it is reflected in the video ada^pter
you can also run siw for identifying devices
you find the drivers on their site
you can seeit in device manager -for many it is reflected in the video ada^pter
you can also run siw for identifying devices
or if you post your model - i'll look it up
ASKER
I apologize for the delay. It is a Dell Optiplex. I have updated the BIOS and applied the Chipset Drivers taht Dell recommends to the computer. Still no go. I have moved the USB drive to another computer and confirmed that it works fine.
you can test if the usb hardware is still ok by running from a live Knoppix cd, it supports usb :
ftp://ftp.kernel.org/pub/dist/knoppix/KNOPPIX_V6.0.1CD-2009-02-08-EN.iso
you can also run this from the run box (you can copy the command) :
rundll32.exe setupapi,InstallHinfSectio n DefaultInstall 132 C:\WINDOWS\inf\usbstor.inf
or :start>run>services.msc
look for Removable Storage Service. Is it set to Auto, and if not started, click the Start link in the top left...
In c:\windowsc:\windows\inf. look for usbstor.inf - If not found, copy from another PC. If you find it, right click it and select Install
See if it rebuilds the USB support... normally located at c:\windows\system32\driver s
ftp://ftp.kernel.org/pub/dist/knoppix/KNOPPIX_V6.0.1CD-2009-02-08-EN.iso
you can also run this from the run box (you can copy the command) :
rundll32.exe setupapi,InstallHinfSectio
or :start>run>services.msc
look for Removable Storage Service. Is it set to Auto, and if not started, click the Start link in the top left...
In c:\windowsc:\windows\inf. look for usbstor.inf - If not found, copy from another PC. If you find it, right click it and select Install
See if it rebuilds the USB support... normally located at c:\windows\system32\driver
ASKER
I will try the Knoppix CD. I know that USB support still works for the most part as I have a keyboard/mouse and a printer connected. I have moved them around to different ports and am still able to use them.
i hope this helps, but i'v' seen cases where they did a fresh install to get it going again...
ASKER
I have been unable to test this solution as of yet. I apologize for the long delay. I beleive the answer is going to be resinstalling Windows as every other USB device I connect to any port will work except for disk drives.
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ASKER
Thank You. I will try those this weekend.
ASKER
Thanks for all the help on this!
no problem, you're welcome !
If you have a vista pc or a friend who has a vista pc, try and see if the drive works on vista, if it does then its a compatible problem with XP, and if it doesnt work, there must be something wrong with the drive.