Why my new user doesn't appear in my outlook's GAL?

Posted on 2009-04-15
Medium Priority
Last Modified: 2012-06-21
This is a single Exchange 2003 server, with roughly 30 users in my company. Recently, I added one new user, with email address enabled. But, to my dismay, this user doesn't appear on all my users' outlook Global address list.

In ESM, I did update both Recipient update services. I did a preview, this new user doesn't show up in the list.

What should I do to make it work?
Question by:Balack
LVL 11

Expert Comment

by:Jon Winterburn
ID: 24155011
Have a look in ADSIEdit at the user in question and checks the user's attributes. There should be one that says something like CN=Global Address List. You could compare your own user account's attributes to this user's attributes - perhaps the user has been attributed to a different address list (so for example, CN=Offiste Address List). If this is the case, you can simply change the attribute to the correct one.

Also, open ADUC, go to the user's properties. Click Exchange Advanced tab, and make sure that the checkbox for "hidden from address book" is not checked.
LVL 14

Expert Comment

by:Ehab Salem
ID: 24155220
Check if the user is in the "All Users" list, if he is there, then it would take some time to be in the GAL, but your settings are ok.

Accepted Solution

Balack earned 0 total points
ID: 24168558
Hi all,

The root cause was DC2 was offline for more than 60 days tombstone. It was brought up recently, and it failed the repllications. It not able to sync with DC1, contact schema master, and other...

Demoting DC2 with "dcpromo /forceremoval" and later did metadata cleanup solved the problem.

Featured Post

Keep up with what's happening at Experts Exchange!

Sign up to receive Decoded, a new monthly digest with product updates, feature release info, continuing education opportunities, and more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you looking for the options available for exporting EDB files to PST? You may be confused as they are different in different Exchange versions. Here, I will discuss some options available.
If you have come across a situation where you need to find some EDB mailbox recovery techniques, then here you will find the same. In this article, we will take you through three techniques using which you will be able to perform EDB recovery. You …
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Suggested Courses

862 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question