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0x8004010f error message pop up on some outlook 2003 users

This is using 2-Exchange 2003 servers. This error message is more frequent recently, when some users click send/receive button. Suddenly, in the outlook send/receive progress dialog box, the message: Task "Microsoft Exchange Server - Receiving reported an error (0x8004010f): The operation failed. An object could not be found.

I found that my Exchange server is out of memory, with 2 Gb physical RAM, but committed 4 GB memory at a time. Would this be the root cause?

How should I solve this problem?

Steven Wells

This error may be caused by off line address book generation errors. I suspect your outlook is configured for cache mode.

You need to ensure that your exchange server is generting the correct off line address book

http://technet.microsoft.com/en-us/library/aa996929(EXCHG.65).aspx
http://www.msexchange.org/tutorials/Offline-Address-Book-Best-Practice.html

as soon as you have configured this and allowed time for the exchange offline to be rebuilt (5am each morning) it should fix these errors

kdagli

The problem you have is with OAB - Offline Address Book. Check the settings of your "Offline Address Book" on the exchange server. Make sure Mailbox Store is pointing to right Public Folder Store. For which users do you get the error? users mailbox on server1 or server?

Balack

ASKER

Hi both,

I've checked the Exchange server, the offline address list is indeed selected. Does the memory shortage be the root cause?

kdagli

Increase Diagnostic logging on OAB and try to rebuild it. Check for the events and post here.

ASKER CERTIFIED SOLUTION

Steven Wells

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