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Problem with Blackberry Synchronization

Posted on 2009-04-16
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Last Modified: 2012-05-06
Hi,
Blackberries stoped synching last night. I can to the office this morning and I saw following error messages in the event log.
Does anybody have any idea what is going on?

Thank you.
Event Type:	Error
Event Source:	DevMgmtConnector
Event Category:	None
Event ID:	10000
Date:		16/04/2009
Time:		10:49:32
User:		N/A
Computer:	Server Name
Description:
[Microsoft][ODBC SQL Server Driver]Invalid precision value[SqlState HY104][ODBCRecord::bindParmCols]DATA = " RecordTimestamp[1218701269] Data(first 32 bytes)[<R><t10>net_rim_tid_core;net_rim] ServerTime[1239875372] UserConfigID[26] TableID[2] GUID[1239871129]".
 
Event Type:	Error
Event Source:	BlackBerry Controller
Event Category:	None
Event ID:	10000
Date:		16/04/2009
Time:		09:43:45
User:		N/A
Computer:	Server Name
Description:
The description for Event ID ( 10000 ) in Source ( BlackBerry Controller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: 'Server Name' agent 1 failed to initialize within 30 seconds.

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Question by:bqamarauli
2 Comments
 

Expert Comment

by:bookey
ID: 24167964
Download the lastest service pack from here - http://na.blackberry.com/eng/support/downloads/#tab_ddetail_subtab_software

This should recreate the missing service and allow the other services to start.

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Accepted Solution

by:
Gary Cutri earned 1000 total points
ID: 24183170
Hi, the first thing to always try is restarting the BES.  If this fails check the BlackBerry database for errors by performing the following:

1. Stop the BlackBerry Enterprise Server services.
2. Open a command prompt window and type osql -E and press Enter.
- Type the following commands in the specified order and press Enter after each line:
1>use BESMgmt
2>go
1>dbcc checkdb
2>go

Post back if any errors are found.

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