Luxtech
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Exchange 2003 Outlook Web Access not working for at least one user
Hello all,
We are having a strange problem. Outlook Web Access is working for most users. So far we only know of one user who has told us that it is not working for them. There may be others who have not tried, or have not reported it to us.
When anyone goes to https://public-fqdn/Exchange/ (We are using SSL with a valid publicly signed certificate) they do not get the Outlook Web Access Welcome Screen, but rather a generic login box appears.
For most users, they can then enter their password and it takes them through to the correct OWA screen. For this one user, he then sees the blue vertical divider between what should be the two frames (folder list on the left and viewer on the right), but both are showing 404 errors. We have tried him on a couple of different machines, with IE, Firefox and Chrome. On his PC he can log into OWA as another user and it displays fine, so it does not appear to be his PC, also as mentioned he has tried on a couple of machines.
This user has an iPhone which connects using Active Sync, this is working correctly.
We have tried recreating the default folders as described: http://support.microsoft.com/?id=883380
We have checked the NTFS permissions on the folders to check that they were not the problem, but they appear to be correct.
Any ideas?
Jerry
We are having a strange problem. Outlook Web Access is working for most users. So far we only know of one user who has told us that it is not working for them. There may be others who have not tried, or have not reported it to us.
When anyone goes to https://public-fqdn/Exchange/ (We are using SSL with a valid publicly signed certificate) they do not get the Outlook Web Access Welcome Screen, but rather a generic login box appears.
For most users, they can then enter their password and it takes them through to the correct OWA screen. For this one user, he then sees the blue vertical divider between what should be the two frames (folder list on the left and viewer on the right), but both are showing 404 errors. We have tried him on a couple of different machines, with IE, Firefox and Chrome. On his PC he can log into OWA as another user and it displays fine, so it does not appear to be his PC, also as mentioned he has tried on a couple of machines.
This user has an iPhone which connects using Active Sync, this is working correctly.
We have tried recreating the default folders as described: http://support.microsoft.com/?id=883380
We have checked the NTFS permissions on the folders to check that they were not the problem, but they appear to be correct.
Any ideas?
Jerry
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Try moving his mailbox to another server/store.
ASKER
Sorry for the delay in replying, been busy!
@vanblijd: Unfortunately we do not have another Exchange server to move his account to.
@epohl: I enabled the forms based authentication as described in the Petri article. This has solved that first problem, however it stopped iPhones worjking! I have resolved that with the instructions here: http://support.microsoft.com/?kbid=817379
As for the errors, the only entries in the log are shown in the code snippet (I have removed identifying information) :)
Any advice gratefully received. Unfortunately the one person who is having this issue is one of the top people! :)
Thanks,
Jerry
@vanblijd: Unfortunately we do not have another Exchange server to move his account to.
@epohl: I enabled the forms based authentication as described in the Petri article. This has solved that first problem, however it stopped iPhones worjking! I have resolved that with the instructions here: http://support.microsoft.com/?kbid=817379
As for the errors, the only entries in the log are shown in the code snippet (I have removed identifying information) :)
Any advice gratefully received. Unfortunately the one person who is having this issue is one of the top people! :)
Thanks,
Jerry
2009-04-20 11:11:10 W3SVC1 <server-ipaddress> POST /exchweb/bin/auth/owaauth.dll - 443 - <client-ipaddress> Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1) 302 0 0
2009-04-20 11:11:10 W3SVC1 <server-ipaddress> GET /Exchange - 443 <username> <client-ipaddress> Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1) 302 0 0
2009-04-20 11:11:10 W3SVC1 <server-ipaddress> GET /Exchange/ - 443 <username> <client-ipaddress> Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1) 200 0 0
2009-04-20 11:11:10 W3SVC1 <server-ipaddress> GET /Exchange/<username>/ Cmd=navbar 443 <username> <client-ipaddress> Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1) 404 0 0
2009-04-20 11:11:11 W3SVC1 <server-ipaddress> GET /Exchange/<username>/Inbox/ Cmd=contents 443 <username> <client-ipaddress> Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1) 404 0 0ASKER
OK, this is confusing now...
I have noticed that actually the username in the error logs was not the correct username. It was actually username+companyname (Plus symbol in between). This is one of the user's email addresses (not the primary) he uses for registering on several websites etc. For some reason OWA was using this and looking for Exchange/username+company/
I removed this email address, disabled and re-enabled the account's OWA access and this now works. I have added this email address back in, and all still working.
Not sure what happened here, but seems to working.
Am awarding points to epohl as solved the authentication issue, and pointed in right direction for the 404 error.
Thanks,
Jerry
I have noticed that actually the username in the error logs was not the correct username. It was actually username+companyname (Plus symbol in between). This is one of the user's email addresses (not the primary) he uses for registering on several websites etc. For some reason OWA was using this and looking for Exchange/username+company/
I removed this email address, disabled and re-enabled the account's OWA access and this now works. I have added this email address back in, and all still working.
Not sure what happened here, but seems to working.
Am awarding points to epohl as solved the authentication issue, and pointed in right direction for the 404 error.
Thanks,
Jerry
Are there any kind of extended characters in the username other than alpahnumeric ? Is the users default smtp address the same email domain as users that can logon successfully?