We are having a strange problem. Outlook Web Access is working for most users. So far we only know of one user who has told us that it is not working for them. There may be others who have not tried, or have not reported it to us.
When anyone goes to https://public-fqdn/Exchange/
(We are using SSL with a valid publicly signed certificate) they do not get the Outlook Web Access Welcome Screen, but rather a generic login box appears.
For most users, they can then enter their password and it takes them through to the correct OWA screen. For this one user, he then sees the blue vertical divider between what should be the two frames (folder list on the left and viewer on the right), but both are showing 404 errors. We have tried him on a couple of different machines, with IE, Firefox and Chrome. On his PC he can log into OWA as another user and it displays fine, so it does not appear to be his PC, also as mentioned he has tried on a couple of machines.
This user has an iPhone which connects using Active Sync, this is working correctly.
We have tried recreating the default folders as described: http://support.microsoft.com/?id=883380
We have checked the NTFS permissions on the folders to check that they were not the problem, but they appear to be correct.