error "inatllationi package could not be opened" when install on windows 2000 sp4

Posted on 2009-04-16
Last Modified: 2013-12-05

i'm trying to install symantec client on windows 2000 professional sp4 but it raised up the error below and can not completed installation :

"this installation package could not be opened. Contact the application vendor
to verify that this is a valid Windows Installer package"

What is the problem? any solution please ?

best regards,
Question by:ikhmer
    LVL 5

    Expert Comment

    Probably you are installing it from the wrong file. Please try to search on the installation folder and subfolders all the .msi files. Then write here the paths.

    I will try to remember what is the path of the one you need to install. Anyway if you want you can try to install them from the .msi.


    Author Comment

    thanks for your comment! but i installed the same way on other 2000 and it's working well.

    I'm afraid there is a conflict between symantec and windows service pack 4 !

    LVL 5

    Expert Comment

    No no.... there is no conflict. Service pack 4 is the minimum requirement for SAV to be installed.

    The fact is that SAV uses .msi installers that try to "understand" what OS and processors are in the machine. Not all the processors have been tested and sometimes the installer is not able to understand what is the processor/os and gives errors. So you need to find the right .msi and install that one.
    LVL 5

    Expert Comment

    Do something:
    try to install using this command and upload the log:

    Author Comment

    Dear all,

    below is the log-- it pop up the same error on some of window xp pc too.

    === Verbose logging started: 4/26/2009  12:49:30  Build type: SHIP UNICODE 3.00.3790.2180  Calling process: C:\WINDOWS\system32\msiexec.exe ===
    MSI (c) (08:78) [12:49:30:640]: Resetting cached policy values
    MSI (c) (08:78) [12:49:30:640]: Machine policy value 'Debug' is 0
    MSI (c) (08:78) [12:49:30:640]: ******* RunEngine:
               ******* Product: \\\vphome\CLT-INST\WIN32\Symantec AntiVirus.msi
               ******* Action:
               ******* CommandLine: **********
    MSI (c) (08:78) [12:50:20:984]: Note: 1: 2203 2: \\\vphome\CLT-INST\WIN32\Symantec AntiVirus.msi 3: -2147024832
    MSI (c) (08:78) [12:50:20:984]: MainEngineThread is returning 1620
    === Verbose logging stopped: 4/26/2009  12:50:20 ===

    LVL 5

    Accepted Solution

    please try to install it from local... not from the VPHOME folder.. just copy the files to the machine and try to install from there.


    Author Closing Comment

    You are right! It cause by network connection is not stable or time out

    Thank you!

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