Spooler SubSystem App has encountered a problem and needs to close ..

Posted on 2009-04-16
Last Modified: 2012-06-27
Spooler SubSystem App has encountered a problem and needs to close ...

I keep getting this annoying popup message, my printer was working fine - now it wont print and keeps displaying this message.

I have tried resinstalling the printer, reinstalling SP2 and starting the print spooler service.

Running Windows XP and the printer is a Canon mx300.
Any Ideas???
Question by:unrealone1
    LVL 5

    Accepted Solution

    Uninstall the Canon Software
    Delete the Printer from Printers & faxes
    In printers & faxes | File | Server Properties | Drivers | Delete all printer drivers

    download this utility and install it

    Browse to C:\Program Files\Microsoft Resource Kit\Tools\ & run cleanspl.exe , restart the machine and re-install.
    LVL 1

    Author Comment

    Re-installed the OS in the end. Didn't have time. Thanks for the suggestion.
    LVL 1

    Author Closing Comment


    Expert Comment

    Microsoft has released a Fix It document and file to resolve this issue. View the Microsoft KB document titled Fix printing problems by resetting the print spooler (Article ID: 2000007) . This will reset the print spooler back to default settings.

    Expert Comment

    kb 2000007 no longer exists !!!

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