Java plug-in never finishes installing

We have a java plug-in to open a intranet-based time sheet.  When we open that intranet site, a message appears saying "starting the java plug-in" with red dots flowing to indicate that it's installing.  But it never finishes.  I've updated to Java 6/11 and emptied java cache/temp files via control panel and upgraded to IE7 and at XP SP3.  I've reset the IE browser to all default settings and also enabled all java options, but still no luck.  It happens with different users on the same PC, all of whom are admins on that box.  It works fine on every other PC.  Any help would be appreciated on how to get it to finish installing so we can use that site.
eejwb003Asked:
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johnb6767Commented:
Start>run>paste the following.....

%appdata%

Then rename the Sun folder to Sun-Old. The browsers need to be closed for this to work. It should hopefully redownload next visit to the page, and recreate that folder....
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eejwb003Author Commented:
This didn't work either.  It didn't affect it at all.
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