dialog box: windows installer service could not be accessed

Posted on 2009-04-16
Last Modified: 2013-12-09
dialog box: windows installer service could not be accessed
Question by:shopjd
    LVL 38

    Accepted Solution

    Yes, this is obviously related to your other ongoing problem questions here:

    Can you run program files?
    Type the following command into the Start Menu's Run field and click the OK button:


    if that opens, then the next logical thing to do is make sure that the Windows Installer Service is running.  2 ways to get there:

    1. Right-Click My Computer > "Manage" > go down and expand "Services and Applications" > click on "Services".
    2. Type the following command into the Start menu's Run field and click OK:

        services.msc /s

    Once you have the "Services" window open, maximize it and scroll down looking for "Windows Installer".  When found, double-click on it.

    It should show the following details:

    Service Name: MSIServer
    Display Name: Windows Installer
    Description: Adds, modifies, and removes applications, etc, etc.
    Path to executable: C:\WINDOWS\system32\msiexec.exe /V
    Startup Type: Manual
    Service Status: Stopped
    The "Start" button should be available, but the "Stop" button should be greyed out.

    It is likely that the "Startup Type" is set to "Disabled".  If so, change it to "Manual" and click the "Apply" button.  If it fails and tells you that you don't have permission, then look under the "Logon" tab of the Properties dialog and make sure it is set to Local System Account.

    Hopefully the Windows Installer Service will now work and allow you to install an AntiVirus program.
    LVL 38

    Expert Comment

    Thank you shopjd

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