HELP! Tons of Emails disappeared from Public Folders - also Calendar Entries and Contacts
Posted on 2009-04-16
I need some help, and maybe more than just technical...
I will try to keep this as brief as possible, without sounding as dumb as I feel right now.
A few days ago an employee called and said a bunch of entries from our Public Calendar had disappeared. Basically anything before January 29, 2009 was GONE.
Then yesterday, another call from another employee saying that all that Public Contacts were gone (there were like 2500)!
And now today, I come to find that SEVERAL of my Public Folders are EMPTY! They are not ones that receive mail, they are more like filing cabinets - so for instance my 2006, 2007 and 2008 folders - where we keep emails for ongoing matters that began in those years - they are completely EMPTY!!!!
I have NO idea what is going on - but it is freaking me out!
Two things I did recently that may come into play:
1. I thought that I personally had screwed up the Calendar by playing with the new Desktop Manager for Blackberry that allows you to sync your berry to a Public Folder...I thought perhaps I hit a wrong button and started a two-way sync that overwrote the older calendar months with "blanks" from my berry. I tried recovering this info - pfdavadmin, the "recover deleted items" function, the OWA method - which hasnt seemd to work for me at all...but either that wasnt what happened, or it happened a couple weeks ago before I reset my retention policy to 30 days instead of 7. This led to my posting Question ID 24319142.
2. I recently ran Office2003 SP3 on all my client computers. We were experiencing a number of buggy issues that the update said it would address - and we were also in need of the 2009 calendar Holidays.
I dont know if either of those had anything to do with it...but it seems as though stuff either is disappearing on a continuous basis, or else I (or someone who doesnt want to fess up to it) did something not realizing it, and now I am worried it may be too late. Because some of these folders are only for storing items and arent accessed all the time - I cannot say for sure when the items disappeared - and whether my retention was 7 days or 30 when they did...
I need HELP to look in all places possible - to check all logs possible to see if I can even find a trace of when the items were deleted.
Could Public Folders get archived by an employee by mistake? Where would the info go?
If someone deleted from a Public Folder - can I use any outlook Workstation to use "recover deleted items" or do i have to figure out who may have deleted the info - and how do I do that?
Anyway - help...
Yes, I have backup to Tape ran over the weekend - although I fear that may be a backup of what I am looking at now.
And I have a backup server in a colo that replicates this one in case it goes down - so thats no good because it looks as though it has been doing its job and the same folders are empty there.
I am sure there are plenty of other questions - so fire away...any and all help is appreciated!!! I am a little scatterbrained as you can imagine - but this is my priority for the day! So i will be here hoping for help and praying for resolution.