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Right click print option missing on PDF documents

Posted on 2009-04-16
Medium Priority
Last Modified: 2012-05-06
I have at least two machines which users do not have either Power or admin rights to. When the users open up a folder containing PDF documents which they have full rights to, they are unable to right click and select print as the option is not their this is the same for file print.

The administration has this functionality on both machines, and so do the users on other documents apart from PDF's. I have tried a reinstall of Adobe Reader 9.1 to no avail.

Any suggestions would be greatly appreciated.
Question by:Radar888
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LVL 66

Expert Comment

ID: 24180707
Thats going to be controlled by Shell32.dll

If you make them an admin, it doesnt change the behaviour, right? It shouldnt.....

Start>run>regsvr32 shell32.dll

Or, replace it with one from another machine. Delete it from c:\windows\system32\dllcache first, and then rename it in teh System32 directory, and then replace it.

Author Comment

ID: 24183400
Hi Johnb6767,

Thanks for taking the time to have a look at this problem.

You did guess right adding the user to the admin group has no bearings on this problem. Furthermore i tried you suggested fixes but to no avail, copying the shel32.DLL from another machine where the user has this functionality still had no effect. This problem only exists with PDF documents, and is only relevant when using adobe reader as other an installation of another PDF program (nuance) corrects the problem.
LVL 66

Expert Comment

ID: 24191077
And nuance is installed AFTER the adobe is found not to work right, or before?

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Author Comment

ID: 24192703
AFTER of course
LVL 66

Accepted Solution

johnb6767 earned 1000 total points
ID: 24201239
Maybe another shell extension causing the problem.....

ShellExView - Shell Extension Manager For Windows

Sort by the MFGR column, and try disabling all NON MS extensions, and see if teh problem is resolved. If it is, then you have the proces of elimination to play with....

If not, start disabling in larger chunks...... Then keep retrying....

Expert Comment

ID: 26421225
I found a solution for this as well - I know it's a little late to the game but I hope this helps anyone else that looks for a resolution to this issue.

Open Regedit
Navigate to [HKEY_CLASSES_ROOT\.pdf]
Rename/Delete the above entry to ".pdfold"
Your right-click context menu for "Print" when selecting a .PDF file should be restored. (A reboot should not be necessary)
Once you have verified this you can delete the renamed ".pdfold" if you haven't already.

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