I have a real mystery on my hands when it comes to email mixed with SMSMSE 5.0 and Exchange 6.5 on a Windows 2003 R2 SP2 Server.
It seems that when emails are coming in from the outside world (ie gmail, hotmail, yahoo, other company addresses) some of the emails are making it through with no issues. They are scanned by SMSMSE and sent to the intended recipient, however other are not making it to the recipient.
To me it looks like the mails are making it the mail store on exchange but not the inboxes, of the recipient.
Here's an example:
I sent a test email to myself from my gmail account to my company accounts and only received the mail on one of the two address we use ( 1 - exchange, 1 - POP3) the only account to receive the email was my exchange account, after checking the spam filter and finding nothing had gotten caught I checked the event viewer ont he server and got this error:
The message "test1 - apr16" located in message with subject "test1 - apr16", located in SMTP has violated the following policy settings:
Rule: Allow Word Documents
The following actions were taken on it:
The message "test1 - apr16" was Logged Only for the following reason(s):
A Filtering Rule was violated.
after seeing this message in the event viewer my next step was to use message tracking with exchange to see where it had ended up and this is what I got.
see figure 1
the blackout addresses is my exchange account.
To me it looks as though one email canceled out the other, which it shouldn't be doing. I should have received two emails, one from exchange and one from POP3.
However if I send two separate test emails to myself, one directly to exchange and one directly to POP3 I receive them both one for each account. I still receive the soft event viewer error message but the email makes it to the inboxes.
This behavior is not limited to myself there are others who have noticed this taking place, anyone have a suggestion on where to begin to find the problem?