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Word 2007 not responding

Posted on 2009-04-16
Medium Priority
Last Modified: 2012-05-06
When I try to launch Word 2007, the document recovery panel comes up.  However, any clicks to attempt to save a recovered doc or just close the panel, result in the application freezing.  Any suggestions or do I just need to reinstall?
Question by:Steve_Brady
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Expert Comment

ID: 24161196
Go to the control panel select office 2007 and select uninstall and select the repair option when prompted, this will repair application errors in word and any other bugs/errors.

Author Comment

ID: 24161859
Thanks for the reply.  I followed your instructions but the problem is still there.  What next?

Expert Comment

ID: 24163444
That sounds like one he'll of a bug, is this a recent problem.. Like since you let's say installed some new software, if that's the case restore windows to before that point, a complete office install may not solve the problem

Expert Comment

ID: 24177133
This is something recent that's happened to my laptop as well. I've been trying to find a solution for the last 2 days, but no luck so far. I initially thought it was related to my anti-virus program (Kaspersky), but the problem was also happening in Safe Mode. I also tried checking my hard disk (BIOS menu for HP laptop and also Windows' Check Disk utility), but also no luck there. I ***really*** hope that there is a solution to this soon, and I hope my comments helps someone narrow down the problem.

Accepted Solution

Hades earned 1500 total points
ID: 24177197
This solved it for me:

Run Regedit (as Administrator) and navigate to the key and delete the following key (Word will automatically re-create it):

HKEY_CURRENT_USER\Software\Microsoft\Office\version number\Word\Data

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