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iSeries Access Printer Font Too Small

Posted on 2009-04-16
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Last Modified: 2013-12-06
We have an iSeries Access client on V5R2 that recently moved from Bosanova to iSeries Access. The client is complaining of the font size being too small when printing from the iSeries software. I have tinkered with many options for the printer session but cannot seem to make a difference in the font size. Any help on making the printed font larger would be appreciated.
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Question by:mgibb82
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LVL 36

Expert Comment

by:Gary Patterson
ID: 24161653
In your Client Access printer session:

Select Communications -. Configure
Under "Type of Emulation", next to "Printer" press "Setup"
Under "Font for iSeries Print File" select a bigger font.  Defaults to Courier 10.  Try Courier 12.

These instruction are for IBM iSeries Access for Windows V5R4.  If you are at a different release, instructions may vary just a bit, but the same basic concept applies.

If you need more help, please include the version of Client Access that you are using, a copy of the Client Access .WS file for the problem printer session, and the make and model of the printer that you are using.

- Gary Patterson


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Author Comment

by:mgibb82
ID: 24162677
Gary,
I have been in that section and moved the font to Courier 15, but it does not reflect in the print jobs. I will try and post the version and printer model tomorrow.
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LVL 36

Expert Comment

by:Gary Patterson
ID: 24163157
Post the WS file for the printer session, too, please.

- Gary Patterson
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Author Comment

by:mgibb82
ID: 24167507
Gary,
The client is using IBM iSeries Access for Windows Version 5 release 2. The printer is an HP Deskjet D4360. I have attached the WS file for the printer session. Please let me know if you need anything else. Thanks.
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Author Comment

by:mgibb82
ID: 24167579
Gary,
The WS file did not attach properly. I changed the extension to .txt and attached again.
pk.txt
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Accepted Solution

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Gary Patterson earned 1500 total points
ID: 24169010
Great, thanks.  (BTW, I created a printer session and changed the font the way I described, and the printed output didn't change for me, either.  I had to go to the AS/400 and change the font specified on the printer file to see a difference.)

A few questions:
  1. Is the problem with local print-screens, or with spooled files printed from the AS/400?
  2. Is it all spooled files or only certain ones?
  3. What font and size are specified on the problem spooled files?
  4. How much smaller are we talking about?  Any way you can scan and attach a "before" and "after" of a couple of pages?
Looks like that particular printer is probably a Windows GDI Printer (https://www-912.ibm.com/s_dir/slkbase.NSF/7c4c0f5a4d52e3c4862569b4005d198a/ba0863cfa6463903862569c10078c903?OpenDocument).  That particular model isn't listed, but the D4160 and D4260 are.  That means that you can't use a PDT with it.  For printers that can use a PDT, you can edit or create a custom PDT that controls font mapping for print screens or for use in printer sessions:.

https://www-912.ibm.com/s_dir/slkbase.NSF/1ac66549a21402188625680b0002037e/19071f8183d7b04486256626006077a8?OpenDocument&ExpandSection=-1

That doesn't help you, though.

Two suggestions:
  1. Check to see if there are firmware updates for that printer, and make sure you are using the latest Windows print driver for that printer.
  2. Switch the user(s) to a printer that supports PDT's and create a custom PDT if needed (you may find that switching to another printer resolves the problem if it is a printer driver issue).
- Gary Patterson
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Author Comment

by:mgibb82
ID: 24169562
Gary,

Thanks for the help. I will change printers or go back to BOS.
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