CRM software specifically suited for Technical Services / ICT

Posted on 2009-04-16
Last Modified: 2013-11-24

I checked in the knowledge base but couldn'y really find what I'm looking for.

We are planning to implement MS Great Plains in 2 years time, but in the meantime we need an CRM/ERP program for our ICT department - we do customized ICT solutions and support.

All the ones like ACT! and SugarCRM are fine for the sales side such as quotes etc. but they are not really suited for servicing. I am looking for something that can handle call logging, service case histories and escalations and a dashboard or something so that technician can immediately see what new jobs they need to attend to.

Since most people here are involved in IT, I thought maybe somebody knows about something like this? I am busy checking out TigerPraw, maybe you can also give reviews about this?

Question by:schoemans
    LVL 30

    Expert Comment

    by:Mike Lazarus
    We use TeleSupport Helpdesk, which can optionally integrate with both ACT! and GoldMine -

    Accepted Solution


    I have decided on Maximizer ( software, they seem to cover everything needed for a company that provides technical services.
    LVL 30

    Expert Comment

    by:Mike Lazarus
    You would only have accept multiple if there had been multiple experts who answered.

    If you click post a message in the Comment box with how many points you want to allocate and then click Object, the Moderator will assign the points as you choose.

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