CRM software specifically suited for Technical Services / ICT


I checked in the knowledge base but couldn'y really find what I'm looking for.

We are planning to implement MS Great Plains in 2 years time, but in the meantime we need an CRM/ERP program for our ICT department - we do customized ICT solutions and support.

All the ones like ACT! and SugarCRM are fine for the sales side such as quotes etc. but they are not really suited for servicing. I am looking for something that can handle call logging, service case histories and escalations and a dashboard or something so that technician can immediately see what new jobs they need to attend to.

Since most people here are involved in IT, I thought maybe somebody knows about something like this? I am busy checking out TigerPraw, maybe you can also give reviews about this?

Who is Participating?
schoemansAuthor Commented:

I have decided on Maximizer ( software, they seem to cover everything needed for a company that provides technical services.
Mike LazarusAct! Evangelist - CRM ConsultantCommented:
We use TeleSupport Helpdesk, which can optionally integrate with both ACT! and GoldMine -
Mike LazarusAct! Evangelist - CRM ConsultantCommented:
You would only have accept multiple if there had been multiple experts who answered.

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