why does my laptop keep crashing/rebooting (It Blue screens)

Posted on 2009-04-17
Last Modified: 2012-05-06
Its doing my nut in L
Ive tried Sony they are not able to help me


Problem signature:
  Problem Event Name:                        BlueScreen
  OS Version:                                          6.0.6001.
  Locale ID:                                             2057

Additional information about the problem:
  BCCode:                                               a
  BCP1:                                                    000009BC
  BCP2:                                                    00000002
  BCP3:                                                    00000001
  BCP4:                                                    827BCEDE
  OS Version:                                          6_0_6001
  Service Pack:                                       1_0
  Product:                                               256_1

Files that help describe the problem:

Question by:bourneisp_
    LVL 6

    Expert Comment

    Usually BSOD indicates an incompatibility between your hardware and Windows (ie. driver problems) or a hardware fault/error.. If you always get the same errors at the same point, then it's more likey to be a software error.. Has it ever been stable in its current configuration - often this situation arises after you have reloaded Windows, installed new hardware/software, updated your system etc.. Try the following..

    1) Go into your laptops BIOS and select "Safe Settings" or "BIOS Defaults" or whatever..

    2) Set your SATA controller to "compatibility" mode if applicable..

    3) Boot Windows into safe mode if you can..

    If the computer runs ok in safe mode, then it's likely a driver, service or software issue.. Try removing/disabling items one by one (starting with the most recently installed) to see if you can isolate the problem. Try booting your computer from a Linux "Live CD" - plenty available to download free - and see if everything operates correctly..

    LVL 91

    Expert Comment

    post the minidump for analysis; rename it to ***.txt

    Author Comment

    As requested Minidump
    LVL 91

    Accepted Solution

    IMAGE_NAME:  iaStor.sys
    this is a driver of the intel application accelerator driver.
    try updating it, or uninstall/reinstall it

    Author Closing Comment

    Sorry I was waiting feedback form one of my colleueges this seem to be a common issue with certain sonys, and a driver update does not stop this from crashing.
    LVL 91

    Expert Comment

    tx for the feedback !

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