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bourneisp_Flag for United Kingdom of Great Britain and Northern Ireland

asked on

why does my laptop keep crashing/rebooting (It Blue screens)

Its doing my nut in L
Ive tried Sony they are not able to help me

Error:

Problem signature:
  Problem Event Name:                        BlueScreen
  OS Version:                                          6.0.6001.2.1.0.256.6
  Locale ID:                                             2057

Additional information about the problem:
  BCCode:                                               a
  BCP1:                                                    000009BC
  BCP2:                                                    00000002
  BCP3:                                                    00000001
  BCP4:                                                    827BCEDE
  OS Version:                                          6_0_6001
  Service Pack:                                       1_0
  Product:                                               256_1

Files that help describe the problem:
  C:\Windows\Minidump\Mini041709-01.dmp
  C:\Users\Magix\AppData\Local\Temp\WER-98795-0.sysdata.xml
  C:\Users\Magix\AppData\Local\Temp\WERAB3C.tmp.version.txt

WERAB3C.tmp.version.txt
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vertsyeux
Usually BSOD indicates an incompatibility between your hardware and Windows (ie. driver problems) or a hardware fault/error.. If you always get the same errors at the same point, then it's more likey to be a software error.. Has it ever been stable in its current configuration - often this situation arises after you have reloaded Windows, installed new hardware/software, updated your system etc.. Try the following..

1) Go into your laptops BIOS and select "Safe Settings" or "BIOS Defaults" or whatever..

2) Set your SATA controller to "compatibility" mode if applicable..

3) Boot Windows into safe mode if you can..

If the computer runs ok in safe mode, then it's likely a driver, service or software issue.. Try removing/disabling items one by one (starting with the most recently installed) to see if you can isolate the problem. Try booting your computer from a Linux "Live CD" - plenty available to download free - and see if everything operates correctly..

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nobus
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post the minidump for analysis; rename it to ***.txt
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bourneisp_
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ASKER

As requested Minidump
Mini041709-01.txt
ASKER CERTIFIED SOLUTION
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nobus
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bourneisp_
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ASKER

Sorry I was waiting feedback form one of my colleueges this seem to be a common issue with certain sonys, and a driver update does not stop this from crashing.
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nobus
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tx for the feedback !