Gateway laptop will not connect to internet

Posted on 2009-04-17
Last Modified: 2012-05-06
A friend of mine has a Gateway laptop he's trying to repair. The laptop will not connect to the internet. The wireless does not work and the ethernet neither. He's scanned several times for viruses and in safe mode too. He removed the hard drive and scanned it on another machine, but no luck. It's running Vista Home Premium. Any ideas out there?
Question by:bwfqtbq
    LVL 11

    Expert Comment

    by:Abhay Pujari
    Check IP address settings, IP of DNS by running IPCONFIG /all.

    Author Comment

    I had already done that. I tried manually setting the IP, subnet & default, but did not work. It accepted the IP, but still would not connect to the internet. I also tried it using DNS, but same result. There are other PCs in his shop and the others have no problem connecting to the internet. I thought it would be a virus that was blocking the access, but found none. It's running McAfee and I wondered if that might be blocking internet access. I've had several cases where Norton 360 and Norton Internet Security would completely block internet access. When I removed those products, the computers connected! Is it possible that McAfee could be doing the same?
    LVL 11

    Accepted Solution

    Yes. It could be possible. Have you installed any firewall from McAfee? Also can you remove a HDD from machine and attach it to another computer for scanning purpose?

    Author Comment

    I did remove the hard drive and ran scans on another computer.  I'll have to check on the firewall. Thanks for your help.
    LVL 27

    Assisted Solution

    by:Lukasz Chmielewski
    disable the firewall temporarily and try to ping some internet address... try also to boot into safe mode with network and see then

    Author Comment

    Tried all suggestions, but no joy. He finally resorted to a wipe & reload. Thanks for all the help.

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